Customer Experience Manager

1 month ago

Sydney, Australia Michaels Full time
Store - SYDNEY, NSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)

  • Junior Experience Designer

    3 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Junior Experience Designer

    5 days ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Experience Leader

    3 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    4 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Continuous Improvement Manager

    1 month ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Continuous Improvement Manager

    5 days ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Customer Experience Technician

    4 weeks ago

    Sydney, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleThe RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous,...

  • Marketing & Communications Officer

    3 weeks ago

    Sydney, Australia NSW Government -Customer Experience Full time

    **Marketing & Communications Officer** - Full-time, ongoing opportunity (35 hours per week) - Location: Sydney CBD, hybrid/flexible working arrangements available. - Offering a competitive salary of $101,947 up to $112,849, plus employer’s contribution to superannuation and annual leave loading. **About us** At NSW Trustee and Guardian, we protect,...

  • CX Operations Leader

    1 month ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    We have an exciting opportunity for a Customer Experience (CX) Operations Leader based in Sydney/Brisbane to join Domain. The ideal candidate will lead our Product Support operations across Marketing and Agent Solutions products.  In this role, you’ll ensure consistent and high-quality support across teams, identify opportunities for performance...

  • Marketing & Communications Officer

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Marketing & Campaign Officer

    3 weeks ago

    Sydney, Australia NSW Government -Customer Experience Full time

    **Marketing & Campaign Officer** - Full-time, ongoing opportunity (35 hours per week) - Location: Sydney CBD, hybrid/flexible working arrangements available. - Offering a competitive salary of $101,947 up to $112,849, plus employer’s contribution to superannuation and annual leave loading. ?**About us** At NSW Trustee and Guardian, we protect, promote,...

  • Marketing & Campaign Officer

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Business Improvement Specialist

    5 days ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Business Improvement Specialist

    1 month ago

    Sydney, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...

  • Manager Employee Experience

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Employee Experience** **Grade 11/12 - TEMPORARY Opportunity with the possibility of extension!** **What’s the Job?** As part of the Employee Experience team in People & Culture, the Employee Experience Manager will lead a team to design and deliver programs that transform the moments that matter most for our people. In this role you’ll...

  • Systems Manager

    1 week ago

    Sydney, Australia Experience Co. Full time

    **Systems Manager** **Who are we?** **Experience Co **is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. As a business, we empower our employees...

  • Customer Experience Manager

    3 weeks ago

    Sydney, Australia Symbion Full time

    **Job no.**: 494507 **Work type**: Full Time Permanent Leadership of the Australian based Customer Service and Marketing Team to deliver exceptional customer engagement and positive experiences to both internal and external customers. **Summary**: - Opportunity to join a great team environment - Full Time Permanent Position - Join an ASX listed...

  • Customer Experience Manager

    5 days ago

    Sydney, Australia Domain Group Full time

    **Customer Experience Manager - Sydney Office - Permanent Full Time** Due to significantly expanding our CX operations, we have a fantastic newly created opportunity for a - **Customer Experience (CX) Manager** to join our geo-dispersed and largely remote Customer Experience team across Australia and the Philippines here at Domain. Based in Sydney,...

  • Customer Experience Manager

    3 weeks ago

    Sydney, Australia Miss Amara Full time

    **Customer Experience Manager — Challenge, Inspire and Grow with us at Miss Amara** We are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online! This is a full-time, remote role based in Australia. **About Us** We’re growing here at Miss Amara — fast. We’re reinventing the way that customers...

  • Customer Experience Manager

    5 days ago

    Sydney, New South Wales, Australia Miss Amara Full time

    Customer Experience Manager — Challenge, Inspire and Grow with us at Miss AmaraWe are looking for a highly skilled Customer Experience Manager to help us transform the way rugs are sold online This is a full-time, remote role based in Australia.About UsWe're growing here at Miss Amara — fast. We're reinventing the way that customers buys rugs online,...