Marketing & Communications Officer

3 weeks ago

Sydney, Australia NSW Government -Customer Experience Full time

**Marketing & Communications Officer**
- Full-time, ongoing opportunity (35 hours per week)
- Location: Sydney CBD, hybrid/flexible working arrangements available.
- Offering a competitive salary of $101,947 up to $112,849, plus employer’s contribution to superannuation and annual leave loading.

**About us**
At NSW Trustee and Guardian, we protect, promote, and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**About the team**
The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including marketing, campaigns, brand, customer and employee communications, and media liaison, customer advocacy support, and service design.

**About the role**
The Marketing & Communications Officer will drive and execute internal and external communications strategies across NSW Trustee and Guardian whilst also assisting with a variety of marketing projects, campaigns, and media initiatives to promote our business. The role will involve stakeholder management across the organisation to enhance communications across the divisions and promote our brand.

For more information about the position, view the role description.

**About you**
You will be customer-centric in everything you do and passionate about customer experience. Your creative flair and ability to adapt to working on multiple tasks is essential to succeed in this role.
- **You are experienced working with marketing and media agencies**, managing corporate affairs including media partnerships and issues management, ensuring communication aligns with organisational values and objectives to maintain brand reputation.
- **You build collaborative partnerships.**?You can establish relationships with a wide range of internal and external stakeholders, you build good rapport with your colleagues and community, across all levels.
- **You are results driven.**?You work independently, you are a self-starter. You can problem solve whilst managing competing priorities. You stay focussed on achieving our goals and objectives, and you support and deliver continuous improvement.

**Essential requirements**
Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

**Our commitment to diversity**

**What we offer**
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- Work-life balance with flexible work options including flex leave
- Career development including study leave
- Fitness Passport

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (max. 5 pages) along with a cover letter (max. 2 pages) outlining your skills, experience, and how you meet the capabilities and essential requirements of this role.
- Answer the targeted pre-screening questions
- Describe an example of when you developed and delivered a marketing and communications strategy that enabled your organisation to deliver a superior customer experience. What were the challenges and how were they overcome?
- Outline an example of when you identified and resolved an issue that could potentially damage brand reputation. What steps did you take and what was the outcome?

**Applications close: 11:59pm, Sunday 23 July 2023.**

**Notes**:

- If you need an adjustment in the recruitment process or workplace, please let us know.
- A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.

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