Web Support Specialist

2 months ago

Greystanes, Australia Blackwoods Full time

The Opportunity

In this role, you will be the first point of contact for customers with any queries regarding their accounts through the Blackwoods website. As a Support Specialist, you will also play an integral role in working with the Sales Team to promote Blackwoods digital channels and foster a compelling digital offering for customers.

This is a permanent, full time opportunity and will be based onsite at Blackwoods Greystanes.

Some of the tasks in the role:

-         Satisfactorily resolve queries (via phone and email) relating to customer web accounts

-         Act as the first point of contact for customers for queries related/issues related to the Blackwoods website

-         Support with the promotion of the Blackwoods website as a channel for conducting business

-         Collaborate with the Sales Team to tailor an online offering in line with customer requirements

-         Provide reporting to stakeholders to support with the Blackwoods digital strategy

Some of the skills required:

-         Exposure to a customer centric working environment

-         Previous experience with eCommerce and ERP platforms

-         High level time management and task prioritisation

-         Ability to problem solve to mitigate issues both present and future

-         Intermediate experience with the Microsoft Office suite (particularly Excel and PowerPoint)

Our Story

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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