Workforce Management Support Officer

3 days ago


Adelaide, Australia HOBAN Full time

Are you ready to make a meaningful impact within critical community services? We are seeking a dedicated Workforce Management Support Officer for a 3-month contract, starting immediately. This role focuses on enhancing rostering practices and supporting the Rostering & Workforce Management team to achieve business objectives within a government department.

About the role:

The Workforce Management Support Officer assists with implementing efficient rostering practices and resolving staff queries related to the UKG Pro Workforce Management tool.

Key responsibilities:

  • Monitor trends to identify areas for improving rostering practices.
  • Assist with basic system administration within UKG Pro, including approved changes to shift templates and workload planner.
  • Identify root causes of issues and provide feedback to key stakeholders.
  • Run audits, reports, and data views to ensure data accuracy and compliance.
  • Assist in testing new features and changes in software releases.
  • Establish and maintain effective relationships with internal and external stakeholders.
  • Contribute to a positive team environment and support team morale.

About you:

  • Proven experience in workforce management or rostering support roles.
  • Familiarity with UKG Pro Workforce Management or similar tools.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to run audits and generate reports.
  • Demonstrated ability to work collaboratively within a team.
  • Prior experience in community services is advantageous.
  • Current National Police Check and a satisfactory Employment-related Screening Check.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments.



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