CTA Administration Officer

1 month ago

Adelaide, Australia Creative Therapy Adelaide Full time

About Us :

Creative Therapy Adelaide’s mission is to help as many people as possible access the benefits of being creative. We offer creative, research-informed, and strengths-based services in our music and speech therapies. We work collaboratively to nurture individual capabilities, kick goals and realise the creative potential in each unique person.

About You :

  • Certificate in Administration or equivalent experience
  • Current Working with Children Check
  • Current Driver's Licence
  • Complete NDIS Quality and Safeguards Commission’s Worker Orientation Module: ‘Quality, Safety and You’ and other required training modules

Applicants must have unrestricted working rights within Australia to be considered for this role. 

Position Summary :

The Administrator role focuses on efficiently managing office operations while ensuring the clinic maintains a professional and welcoming appearance at all times. Key responsibilities include maintaining the cleanliness of the clinic, handling clerical tasks, fleet management, managing communication between participants and therapists, consistently updating data and client records, overseeing invoicing and reconciliation processes, and providing support to senior roles as needed. Strong organisational and communication skills are essential, along with the ability to follow systems and processes accurately. Collaboration, innovation, and a growth mindset are encouraged to contribute to the team's success.

Key Requirements :

Experience:

  • 2 years minimum experience in an administration or similar role
  • Knowledge and experience in NDIS
  • Experience managing an office efficiently with a focus on presentation and quality
  • Proficient computer skills and knowledge
  • Knowledge of invoicing processes

Skills:

  • Strong communication skills – both written and verbal
  • Excellent planning and organising abilities
  • Capacity to effectively prioritise tasks
  • Skills in problem assessment and problem-solving
  • High attention to detail and accuracy
  • Flexibility and adaptability to changing circumstances
  • Strong customer service orientation
  • Teamwork focus and collaborative approach
  • Ability to follow instructions, systems, and processes
  • Confidentiality and discretion when handling sensitive information
  • Willingness to support senior roles and assist with tasks as required

Behaviour and Attributes:

  • Motivated by a genuine desire to make a difference for others
  • Demonstrate respect for diversity, including First Nations participants and LGBTQI+ individuals
  • Punctual, dependable, and trustworthy
  • Eager to learn and develop new skills
  • Calm under pressure, able to adapt to changing demands
  • Strong written and verbal communication skills, friendly and courteous in all interactions
  • Capable of resolving conflicts and addressing problems constructively
  • Presentable and professional in appearance and conduct
  • Committed to upholding company values and philosophy

Job Responsibility :

Join Our Team as an Administrator

We’re looking for an organised and proactive Admin Assistant who’s excited about making a difference in a creative, committed, and supportive environment. If you thrive in a team-oriented setting, are passionate about delivering high-quality support, and are eager to work somewhere unique, we want to hear from you

This role includes providing high-quality customer service to participants and stakeholders, welcoming visitors, managing calls, and ensuring all communications are handled professionally. Confidentiality is paramount, as is embracing our company values and following all policies and procedures. The role requires maintaining a cooperative team environment through open communication, participating in team meetings, and coordinating with the Clinical Services Coordinator and Manager of Operations. Key administrative tasks involve managing documents in Cliniko, sorting emails and deliveries, handling office equipment, coordinating supplier quotes, and overseeing clinic maintenance. Facilities management includes allocating fleet vehicles, managing cleanliness, and ensuring a safe work environment. Financial duties include issuing invoices, reconciling payments, managing petty cash, monitoring office supply costs, and reporting to the Finance Manager on invoicing and debt collection. The role also supports our leadership team by performing additional tasks as needed, such as coordinating events.

Why Join Us?

  • Creative and Collaborative Environment: At Creative Therapy Adelaide, our values shine through in everything we do. You’ll work alongside a transdisciplinary team of Registered Music Therapists, Speech Pathologists, and other professionals in a vibrant, centrally located clinic (with music playing in the hallways). You’ll collaborate with an experienced Clinical Services Coordinator and receive training on our established systems and processes, enabling you to manage client communication and clinic coordination effectively. Our admin team forms the backbone of our operations, ensuring that our therapists have everything they need to provide impactful services to our clients.

Benefits Package at CTA:

  • Paid training days
  • Paperless systems for efficiency and organisation
  • Manageable workload and work-life balance
  • Remuneration based on level of experience and above award rates
  • Team social events

Ready to Apply?

Join our one-of-a-kind team today

Please note: Applications will only be accepted through HappyHR.

  1. Submit your resume and cover letter
  2. Provide answers to our video questions (required to be considered for the role)

Apply by 9 AM, Monday, 2/12/24.

For more information about us and what we do, visit Creative Therapy Adelaide.

Fixed hours with some outside of school hours required.

Job Functions :

Administration

Job Benefits :

  • Culture of continuous improvement and personal growth
  • Well-established, processes and systems-driven approach
  • Supportive and collaborative team environment
  • Fun workplace filled with music and social opportunities
  • Chance to make a meaningful difference in the lives of people in our community

Selling Point :

N/A

Contact :

Natalie Oliveri

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