Technical Projects Systems Engineer.

7 months ago

St Leonards, Australia Cisco Full time

Position Description – Customer Proof of Concepts Engineer

Position Type – FTE

Preferred Job Locations: Sydney – St. Leonard’s

Organisation Marketing Statement

Global Demonstration Engineering is the premier leader in delivering innovative, demonstration-centric experiences of Cisco solutions to customer providing a full-suite, integrated sales-enablement portfolio. By demonstrating to customers how Cisco products can make them more productive, sales teams and partners can enlarge sales opportunities and shorten the sales cycle. From scripted, repeatable demos to fully customisable labs with complete administrative access, the Cisco dCloud platform provides content and access to field and channel partners on any network (internal & external), any device and in any location. The dCloud Platform is a force that can not only improve people’s experiences but can also drive business.

Position Summary

The Proof-of-Concept Specialist is an SE role. You'll be responsible for the development, planning, design, delivery & coordination of Customer Proof of Concept Labs, mainly Enterprise Networking / NX but could include other technologies as well, for both internal and external audiences. You'll work extensively with business units, Content Developers, Partners, both internal & 3rd party throughout the POC process from introduction through build, test and ultimately throughout the customer delivery of the POC. In this role, you will be working with account teams to flesh out customer care abouts, testing requirements, capabilities, etc.

Job Responsibilities

Project Management 10%

Identify and prioritise all project related tasks. Ability to organise, strategize and communicate project goals, objectives and tasks at all levels of the organization. As an EN/NX CPOC Engineer, you'll be responsible for ensuring that all 3rd party developers on assigned projects are reporting status effectively.

Engineering 50%

As CPOC NX/EN Specialist, you will be responsible for designing, developing, documenting, and delivering a large variety of content, mainly but not limited to Enterprise Networks/NX. This will require meeting with Account Teams, TME’s, Content Developers, Partners and at times Customers to extract requirements and helping to create a design & Test Plan which is conducive to POC objectives. The CPOC NX/EN Specialist will be the primary engineer assigned to the Point of Contact from introduction throughout Build, Test and ultimately delivery phases of the Customer Proof of Concept. The Engineer will work and Collaboration with a team of engineers with varying specialities.

Platform Design 20%

Must properly document and plan all projects prior to entering project build phase. Candidate must be well versed in the use of standard design templates and tools (Visio, Power Point, MS Project). Candidate will be required to “uphold” all designs in front of working peer group.

Support 10%

The EN/NX CPOC Engineer will serve as First Point of Contact on All Escalations. Within this role and work directly with the account teams, partners and customers to ensure the successful delivery of the POC. When escalations occur that cannot be addressed by the EN/NX CPOC Engineer, he/she will follow up with the responsible engineer and ensure that not only is a fix provided but also that it is properly documented and has been added to the Support Knowledge Base and that tier 1 & 2 engineers have been properly trained on the work around and future. If a content or documentation update is required, the EN/NX CPOC Engineer will work with Project managers assigned to the CPOC team to ensure that plans have been for the necessary updates. The EN/NX CPOC Engineers will be involved in all Phases of the POC. Engineers will work as the liaison to the operations team to resolve issues identified during the development and testing process, providing technical support, and making design recommendations for fixes.

Other 5%

The EN/NX CPOC Engineer will work as both 3rd party liaison’s and as an independent content developer.

Required Skills

CCNP/CCIE level or equivalent experience with strong Routing, Switching, and Security background. OSPF, EIGRP, BGP, MPLS, DMVPN, IPSec, NAT, Trustsec, LISP, VXLAN, EVPN, etc. Cisco Catalyst SD-WAN Experience Controller Deployment and Design (On-Premise, Cloud) Template Management (Device Templates, Configuration Groups) Policy Management (Centralised Policy, Localised Policy, Data Policy) Cloud On-Ramp for Multi-Cloud Cisco Software Defined Access Experience Cisco Catalyst Center (DNA Center) Deployment and management Network device management (Provisioning, SWIM, Templates, Plug-and-Play) Cisco SD-Access Fabric Cloud Networking Experience (AWS, Azure, GCP), Microsoft Office365 Considerate experience with Virtual Infrastructures (VMware VCenter and VMs) Experience with Test Tools such as; Spirent, Cyber-flood, Avalanche, Ixia, Keysight, WAN Emulation. Experience with other Cisco products is a plus: NGFW, ISE, Stealthwatch, WSA, Meraki, ThousandEyes Umbrella Others, e.g. Threat Defence, Defence Orchestrator, Cyber Vision, Thousand Eyes, Office 365 Consistent record of project delivery Project Management and Time Management abilities

Desired Skills

Basic Programming and Scripting: Go, Python, Ruby, Powershell, XML, SQL, etc. Basic Web Development and Scripting.

Qualifications

Ability to self-manage with good time management skills and the ability to organise competing priorities and tasks, as well as, support projects within various global time zones Must possess a sense of urgency, able to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment Flexibility: Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments. Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment, under the coaching and guidance of the line Manager and the senior members of the organisation Analytical Skills: Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action. Ability to think critically and apply judgement when executing processes, recognising patterns in data, information, or events, drawing logical conclusions, and making recommendations for action. Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks. Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work. Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Good written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results. Professionalism: Dealing directly and forthrightly with people and problems; persisting to get the job done, and managing personal responses and stress. Strong commitment to teamwork and collaboration with a diverse group of business and technical professionals. Dependability/Reliability: Following through on commitments; producing timely work to required – or higher – standards, and pitching in to get the job done. Independent Learner: Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyze and reflect with direction and coaching support. Strong creative thinking and puzzle solving skills. Must have the drive to attempt to ‘figure it out’ rather than waiting for someone to handover information. Planning and Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner. The ability to anticipate problems and identify alternative solutions. Ability to handle complexity and ambiguity. Good organisational skills and the demonstrated ability to handle multiple tasks and deadlines simultaneously and respond to quick turn-around requests.

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