Technical Service Manager Anz

2 months ago

St Leonards, Australia Zoll Medical Corporation Full time

Resuscitation

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL

Job Summary:
The main role of this position is to oversee and to ensure high efficiencies, performance and profitability of Technical Service and After-Sale Support function within the region.

Essential Functions:

- Overseeing day-to-day operational activities of the technical services teams in Australia and New Zealand.
- Effective managing team within region to ensure high level of efficiencies, competencies, profitability and customer satisfaction.
- Perform strategic planning and identify primary department objectives.
- Establish and enforce work policies, procedures, and guidelines.
- Identify and implement processes to improve operational efficiencies, reduce expenses and improving customer satisfaction.
- Establish goals and metrics for direct reports and monitor progress towards achievement of objectives.
- Create and define business growth opportunities to grow service department revenue and achieve financial objectives.
- Provide on-going coaching and mentoring for staff development to meet requirements of customers and business opportunities.
- Responsible for development of the annual service operating budget and accountability to meet growth and profitability objectives.
- Coordination with Sales Operations and Sales team to identify new business opportunities or strategic partnerships that represent potential growth.
- Working with relevant department for Strategic planning to increase ExpertCare adoption rate in the region.
- Develop strategies and localized ExpertCare offerings across the region to achieve >20% annual revenue growth.
- Proactive in Maintaining high level of business relationships and customer satisfaction.
- Back-up on service-related activities, Bio-med Orientation/Briefing, and Hands-on Repairs when required.
- Ensure proper and accurate documentations of Service Reports and Checklists with compliance to local Good Documentation Practise requirements.

Skill Requirements:

- Min 5 years of Technical Service experience in Medical Device or Biomedical Engineering industry
- Min 5 years of managerial experience in Medical Device or Biomedical Engineering industry
- Ability to work with all levels of individuals and management throughout the organization.
- Experience with on-site support, troubleshooting and fault investigation
- Good interpersonal and communication skills
- Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines
- Critical thinking and problem-solving abilities are a must
- Ability to work on-site independently and as a team
- Willing to go the extra mile to ensure both Employee and Customer Satisfaction
- Proficient with Microsoft office and other Engineering software

Other Duties:

  • Manager, Content Strategy

    2 weeks ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Corporate Communications Executive, Anz

    2 months ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Content Experience Operations

    6 days ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Technical Facilities Manager

    2 days ago

    St Leonards, Australia BGIS Full time

    As the **Technical Facilities Manager **based in **St Leonards **, **Sydney **, you will oversee the efficient operation of critical plant and equipment in the Data Centre, ensuring compliance with risk management, WHSE policies, and quality systems. Reporting to the Senior Facilities Manager, you will support day-to-day operations and vendor management...

  • Talent Acquisition Advisor, Anz

    4 weeks ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Manager, Merchandising

    2 weeks ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Junior Finance Analyst

    5 months ago

    St Leonards, Australia Novasyte Full time

    We are looking for an experienced Junior Finance Analyst to join our team located in our Sydney office where you will help support the ANZ Commercial revenue and profitability processes. You will be part of a highly visible and interactive team, where you will be responsible for managing revenue/accounts receivables for a diverse set of business lines that...

  • Casual Banking Consultant, St Ives Nsw

    5 months ago

    St Ives, Australia ANZ Banking Group Full time

    **Req ID**: 69577 **Department**: AR Branch Network **Division**: Australia Retail **Location**: St Ives About Us Build a rewarding career in an innovative, fast paced and collaborative environment Are you someone who has the desire and ability to move up a career path to Lending? Join us! Use your passion and curiosity for people, and put them at the...

  • Junior Finance Analyst

    4 months ago

    St Leonards, Australia IQVIA Full time

    We are looking for an experienced Junior Finance Analyst to join our team located in our Sydney office where you will help support the ANZ Commercial revenue and profitability processes. You will be part of a highly visible and interactive team, where you will be responsible for managing revenue/accounts receivables for a diverse set of business lines that...

  • Production Associate

    2 days ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Banking Consultant, St Albans Vic

    2 months ago

    St Albans, Australia ANZ Banking Group Full time

    **Req ID**: 75172 **Department**: AR Branch Network **Division**: Australia Retail **Location**: St Albans About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant, your role is to provide our...

  • Marketing Manager, Partner Marketing

    5 days ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Technical Assistant Design

    4 months ago

    St Leonards, Australia NSW Government -TAFE NSW Full time

    Be part of a small, passionate, professional, and dynamic team. - Utilise your creative, artistic and technical skills in a fast-paced customer focused environment. - Temporary Part Time Part Year opportunity located at St Leonards TAFE Campus. **ABOUT BRADFIELD SENIOR COLLEGE** Bradfield is a senior high school, part of TAFE NSW that delivers HSC and...

  • Anz & Asean Lead

    5 months ago

    St Leonards, Australia JLL Full time

    **JLL supports the Whole You, personally and professionally.** **About JLL & JLL Work Dynamics** - At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._ - We bring to life see a...

  • Social Media Manager

    5 days ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Marketing Manager, Brand

    5 days ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Sales & Distribution Coordinator

    3 months ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Associate Manager

    5 months ago

    St Leonards, Australia Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Brand & Asset Co-ordinator

    4 months ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...

  • Sales & Distribution Coordinator

    5 months ago

    St Leonards, Australia Warner Bros. Discovery Full time

    **_Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...