Information & Records Management Coordinator
2 weeks ago
The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.
With over 51, volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role
CFA is dedicated to upholding best practices in records management, ensuring compliance with legislation, corporate governance and security standards. This role supports the Information & Records Manager in developing effective records and document management systems tailored to CFA's needs.
The Information & Records Management Coordinator uses expertise in the records lifecycle to standardise systems and processes while simplifying complex topics for clarity. The role also oversees projects and service requests to enhance processes, tools and systems.
Key responsibilities of the role will include the following:
- Provide expert advice on records management in line with legislation, standards, and governance.
- Develop and improve processes, systems, and tools with industry expertise in emergency services.
- Interpret and apply legislation, including PROV standards, Records Acts, FOI, and Privacy Acts, to provide trusted advice.
- Consult stakeholders to identify opportunities for compliance, better outcomes, and improved delivery.
- Implement and maintain procedures and systems to ensure compliance and governance standards.
- Recommend and drive process and system changes to enhance performance and governance.
- Support business plans and objectives through stakeholder collaboration and service delivery.
- Build partnerships with vendors, emergency services, and internal teams for effective solutions.
- Coordinate training, adoption, and improvement of records lifecycle management.
About You
Our ideal candidate will be able to demonstrate the following:
- Relevant tertiary qualification or equivalent experience in the records management lifecycle in traditional and contemporary systems to create trust and enable effective decision making.
- Demonstrated ability to coordinate activities to deliver projects and service delivery requests.
- Proven experience applying knowledge of legislation to manage records and inform policy and procedures.
- Highly developed verbal and written communication skills with a focus on delivering accurate advice and information.
- Ability to take complex information, gather insights, and present it to a range of audiences in an easy-to-understand way.
- Excellent interpersonal skills with the ability to build cooperative working relationships and liaise and consult with a diverse range of internal and external stakeholders.
Why choose CFA
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Growth Opportunities: Learning and development
- Flexibility: Hybrid work options with flexible work arrangements
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Healthy for Life programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways
Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:
- Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 1st December
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act . You can view our Privacy Statement here. For access and correction of the information we have collected, contact
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