See more Collapse

Community Services Consultant Carers Gateway

1 month ago

Sydney, Australia Benevolent Society Full time
  • Exciting role in the National Support Centre in Glebe
  • $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging

Our Organisation 

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.   

As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.  

About the role

As our Community Services Consultant, you will be the first point of contact for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. You will be a part of our National Support Centre which assess and directs incoming calls and email enquiries to our organisation to help connect clients to much needed services.

Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

Duties

  • Assess client eligibility and suitability for our services
  • Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs
  • Assist callers in navigating Government funding systems (e.g NDIS, My Aged Care)
  • Conduct referral/intake support all while providing a calming and informative customer experience

Our Benefits  

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:  

  • Salary Benefits - You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
  • Motor Vehicle Packaging Options – to suit your lifestyle.  
  • Work/Life Balance - Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.  
  • Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years   
  • Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.   
  • Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
  • Our Reconciliation Commitment – First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

Skills & Experience

We want you to be successful in your new role This means you'll have experience in the community services sector and:

  • Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
  • Excellent communication skills (verbal and written)
  • Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
  • Customer service experience, phone-based experience, or experience working call centers is preferable
  • High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
  • Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations

Apply online today

To apply please follow the link and submit your current CV along with a One page cover letter discussing your reasons for applying and suitability for the role

Have a question? Contact Aashish on Aashish.Raj@benevolent.org.au

Please click on the link for the Position Profile

We have other current jobs related to this field that you can find below

  • Executive Manager Carer Gateway

    3 weeks ago

    North Sydney, Australia Carers NSW Full time

    Carers NSW is seeking an individual with strong leadership expertise to join the Carers NSW Executive team and drive operational objectives for the Carer Gateway team. Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities,...

  • Executive Manager Carer Gateway

    3 weeks ago

    North Sydney, Australia Carers NSW Full time

    **Job no**: 4KTTJ **Category**: Executive Management, Community Development Carers NSW is seeking an individual with strong leadership expertise to join the Carers NSW Executive team and drive operational objectives for the Carer Gateway team. Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and...

  • Executive Manager Carer Gateway

    2 weeks ago

    North Sydney Council, Australia Carers NSW Full time

    Carers NSW is seeking an individual with strong leadership expertise to join the Carers NSW Executive team and drive operational objectives for the Carer Gateway team.Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities,...

  • Executive Manager Carer Gateway

    2 weeks ago

    North Sydney Council, Australia Carers NSW Full time

    Carers NSW is seeking an individual with strong leadership expertise to join the Carers NSWExecutive team and drive operational objectives for the Carer Gateway team. Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities,...

  • Peer Support Consultant

    3 weeks ago

    Sydney, Australia Beaumont People Full time

    Beaumont People are proud to partner with Your Side in finding their next Peer Support Consultant in the Carer Gateway Program. - Full-time, Permanent opportunity to join a reputable NFP - Hybrid Role; Work from Home, Chatswood Office & in the community - This role involves travel and out-of-office hours requirements such as overnight stays, evenings &...

  • Carer Coach

    3 weeks ago

    Sydney, Australia Beaumont People Full time

    Beaumont People are excited to partner with - Your Side_ to support them in finding a Carer Coach to join their growing team. - Full-time, Permanent Opportunity to join a reputable NFP - Hybrid role; WFH & in the community; geographical scope Hills District & Western Sydney area - Remuneration of $73k base + 10.5% super + added NFP benefits **About our...

  • Community Services Consultant Carer Gateway

    3 days ago

    Sydney, Australia The Benevolent Society Full time

    **Exciting role in the National Support Centre in Glebe**: - ** $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres...

  • Carer Services Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Carers NSW Full time

    Job no: C9NEY- Category: Community DevelopmentCarers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances.As the Carer Services...

  • Community Services Consultant Carer Gateway

    2 weeks ago

    Sydney, New South Wales, Australia The Benevolent Society Full time

    Exciting role in the National Support Centre in Glebe: $79k $84k Pro-Rata Inclusive of Super + Salary PackagingOur OrganisationThe Benevolent Society's vision is to build a just society where all Australians can live their best life.For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians;...

  • Community Services Consultant

    2 weeks ago

    Sydney, Australia The Benevolent Society Full time

    **Multiple positions based at our National Office in Glebe**: - ** $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, Hybrid work options available** **Roles Available** - ** Full Time Community Services Consultant: Disability Gateway**: - ** Full Time Community Services Consultant: Disability Gateway (12...

  • Sales Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Reward Gateway Full time

    Since 2006 we've helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the first...

  • Carer Services Coordinator

    2 weeks ago

    Sydney, Australia Carers NSW Full time

    Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances. As the Carer Services Coordinator Aged Care, you will be responsible for...

  • Community Pharmacy Traineeship

    4 weeks ago

    Sydney Western Suburbs, Australia My Gateway Full time

    **My Gateway** has a great opportunity available for a Community Pharmacy Trainee. Our client, Medicines R Us, is based in Hassall Grove Shopping Centre. They give their customers personalised experience by implementing the latest, state of the art technologies and seeking the most up to date health solutions to help them manage their health conditions....

  • Manager Carer Inclusion

    3 weeks ago

    North Sydney, Australia Carers NSW Full time

    Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances. As the Manager, Carer Inclusion, you will take a strategic approach in...

  • Business Administration Traineeship

    4 weeks ago

    Sydney, Australia My Gateway Full time

    **My Gateway** is looking for a business administration trainee for our client, The Planning Hub. Based in Alexandria, The Planning Hub is a boutique consultancy that provides professional town planning advice to a range of stakeholders. As part of this traineeship, you will complete a nationally recognised **Certificate III in Business Administration**...

  • Sales Development Representative

    4 weeks ago

    Sydney, Australia Reward Gateway Full time

    Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the...

  • Head of Sales

    3 weeks ago

    Sydney, Australia Reward Gateway Full time

    Since 2006 we’ve helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the...

  • Business Administration Traineeship

    2 weeks ago

    Sydney, New South Wales, Australia My Gateway Full time

    My Gateway is looking for a business administration trainee for our client, The Planning Hub.Based in Alexandria, The Planning Hub is a boutique consultancy that provides professional town planning advice to a range of stakeholders.As part of this traineeship, you will complete a nationally recognised Certificate III in Business Administration while you gain...

  • Sales Development Representative

    2 weeks ago

    Sydney, New South Wales, Australia Reward Gateway Full time

    Since 2006 we've helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more. Across the globe, over 700 of us work together to make the world a better place to work. As an ambitious, hyper-growth SaaS company, we're the first...

  • Sector Engagement Officer, Carer Knowledge Exchange

    2 weeks ago

    North Sydney, Australia Carers NSW Full time

    Carers NSW is the peak organisation for carers in NSW. We are a not-for-profit organisation connecting and empowering carers across NSW and improving their quality of life through activities, programs, training and policy advice. We advocate for carers of all ages and circumstances. As the Sector Engagement Officer, you will coordinate contact with key...