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Client Services Team Leader

2 months ago

Glen Waverley, Australia Greencross Vets Full time

Job Description

Client Services Team Leader

  • Based at Glen Waverley and Essendon Fields on occasion
  • Full time
  • Minimum 2 years Reception/Client Services experience in a leadership role is essential
  • Experience within the veterinary or health industry highly regarded

We are seeking a Team Leader for our Client Services team who has a strong love for animals and their welfare, who demonstrates a high level of professionalism and leadership, fantastic customer service skills, enthusiasm, energy and empathy at all times, for the delivery of excellence in a friendly working environment.

The Melbourne Veterinary Specialist Centre is a multi-disciplinary specialist veterinary centre providing services to Clients and Veterinary Practices within Metropolitan Melbourne and Regional Victoria. We have a fantastic team and pride ourselves on our long standing staff retention. We ensure to provide a fun, supportive and social environment for our team members with a strong focus on team culture and happiness. 

This is a busy role and your key areas of responsibility will involve but are not limited to the following:

  • Management of the Client Services team across Glen Waverley and Essendon Fields (approximately 5 team members + a pool of casuals)
  • Management of annual reviews/performance reviews alongside Practice Manager
  • Involvement in hiring processes
  • Rostering/leave management
  • Payroll management (Kronos)
  • Being the face of MVSC, by greeting clients professionally at all times
  • Providing exceptional Customer Service – to Clients, staff and  referring Veterinarians
  •  Answering telephones
  • Answering emails
  • Scheduling appointments
  • Admitting and discharging Patient
  • Maintaining accurate client files
  • Organising post and couriers
  • Accepting and finalizing payments

The successful candidate for this role will have the following skills:

  • Initiative & Adaptability - this role requires you to be able to multitask and have a proactive attitude
  • Strong leadership skills
  • Attention to detail
  • Time management
  • High level of communication skills – with staff, clients and referring veterinarians, via phone, email and in-person 
  • The ability to work well within a team
  • Reliability and flexibility
  • A calm and empathetic approach to your work
  • Strong focus on culture and the happiness of your team
  • Strong interpersonal skills
  • Strong conflict resolution skills

This opportunity will provide you with ongoing training and development to enhance your skills. 

If you would like to be considered for the role or have any further questions please forward your details to Stacey Cooke, Practice Manager office@melbvet.com.au