Food & Beverage Host

3 weeks ago

Mascot, Australia AccorHotel Full time
Job Description

Our Food & Beverage Hosts are responsible for creating a welcoming atmosphere for guests into the lounges restaurant spaces. The primary duties include greeting guests, managing guest table allocations, coordinating with staff, and ensuring a seamless dining experience. The host plays a critical role in setting the tone for the guest's experience from the moment they arrive until they are seated.

  • Greet and Welcome Guests:

    • Warmly greet guests upon arrival, ensuring they feel welcome and comfortable.
    • Escort guests to their tables and provide menus.

  • Manage Reservations:

    • Handle guest reservations and coordinate the seating plan to optimize table occupancy.
    • Monitor the dining area to anticipate guest needs and manage seating efficiently.

  • Coordinate with Service Staff:

    • Communicate with servers and kitchen staff to ensure timely service and accommodate special requests.
    • Notify servers of any special guest needs, such as dietary restrictions or celebrations.

  • Customer Service:

    • Answer guest inquiries regarding the menu, services, or special offers.
    • Address guest concerns or complaints in a professional and timely manner.

  • Maintain Front-of-House Cleanliness:

    • Keep the reception and waiting areas clean and organized.
    • Monitor the cleanliness of the dining area and inform the cleaning staff as needed.

  • Assist with Guest Payments (if required):

    • Help process payments when necessary or ensure that guest checks are handled promptly by the service team.

  • Support Daily Operations:

    • Assist in preparing the dining area for service, including setting tables and ensuring everything is in place.
    • Perform other duties as assigned by the Restaurant Manager or Supervisor.

Applicants must be able to work a rotational roster including evenings, weekends and public holidays.


Qualifications

  • Previous experience in a customer service or hospitality role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle stressful situations with grace.
  • Knowledge of reservation systems and basic computer skills.
  • A friendly, professional demeanor and a passion for providing excellent customer service.
  • Must have full working rights in Australia 
  • Comfortable to work in a dynamic and busy environment 
  • Ability to stand and walk for extended periods. 
  • Must be able to complete a police background check 


Additional Information

Employee Benefits for your hard work 

  • Work with two iconic businesses and experience the buzz of the working in the Aviation industry
  • Staff Travel Benefits (T&C Apply)
  • Excellent working conditions & fantastic career opportunities 
  • Discounted Stays at Accor Hotels Globally  
  • Great learning and development programs available 
  • Staff Meals 
  • Access to staff duty-free store 

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now. 

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