Customer Service Support Supervisor
1 month ago
We are seeking a highly motivated and experienced Customer Service Support Supervisor to join our team at Nutreco. As a key member of our customer support function, you will play a pivotal role in shaping the future of our customer support operations, driving continuous improvement, and fostering a high-performing team.
Key Responsibilities:
- Facilitate team management and support by creating well-organized team schedules to ensure efficient coverage and exceptional customer service.
- Provide leadership and people development by inspiring and challenging your team to exceed expectations and achieve individual and organizational goals.
- Drive continuous improvement and digital innovation by championing the development and implementation of Continuous Improvement (CI) initiatives, focusing on optimizing processes and driving operational efficiencies.
Requirements:
- Minimum of 3 to 5 years of proven experience within a customer support environment, and a Post Secondary degree in Business Administration, Management, or a related field.
- Strong experience in fostering team development, building high-performing teams, and promoting a culture of innovation.
- Exceptional organizational and time management skills, with a keen eye for detail and process optimization.
- Strong interpersonal and communication skills to effectively lead, mentor, and inspire the team.
What We Offer:
- A competitive total compensation package that includes a bonus, competitive health, dental, vision package, and retirement benefits.
- A full-time position in an international, dynamic environment.
- Opportunities for professional growth within Nutreco and the broader SHV group.
We are committed to employment equity and encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
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