Referral Engagement Officer

2 weeks ago

New Farm, Australia Ramsay Health Care Full time

Are you an experienced medical liaison or sales professional seeking a role that combines sales with stakeholder engagement?

Leverage your expertise in relationship-building and driving growth in this pivotal role with Australia's largest private provider of mental health services.

Join Ramsay Mental Health as a Referral Engagement Officer, supporting Ramsay Clinic New Farm and Ramsay Psychology Clinics in Brisbane.

About the Role

Reporting to the hospital CEO and collaborating with the Doctor Engagement Manager, you will drive referral growth by engaging with healthcare professionals, promoting hospital services, and enhancing community awareness.

Your focus will include building relationships with doctors, specialists, and other stakeholders, while developing strategies to increase referrals and raise the profile of Ramsay’s mental health services in the community.

Key Responsibilities

  • Collaborate with teams to develop and execute growth strategies.
  • Promote specialists, psychologists, and programs through practice visits and other initiatives to increase referrals.
  • Target non-admitting psychiatrists to promote Ramsay’s mental health outreach and day programs.
  • Deliver targeted Continuing Professional Development (CPD) programs for specialists, registrars, GPs, and other health professionals.
  • Develop communications to showcase new and existing specialists and services.
  • Build and maintain relationships with new and existing practices.
  • Engage in community outreach to boost Ramsay Mental Health’s profile.
  • Maintain strategic relationships with key stakeholders to achieve business goals.
  • Identify and leverage growth opportunities.
  • Manage and grow the referral network database, ensuring detailed records.
  • Provide monthly reports to assess the effectiveness of activities and demonstrate ROI through increased referrals.

Your Essential Skills and Experience 

  • Minimum 3 years of experience in business development or a similar role in healthcare.
  • Strong understanding of medical specialists and referral dynamics with GPs and other healthcare professionals.
  • Proven track record of exceeding sales targets.
  • Ability to effectively engage key healthcare stakeholders.
  • Experience in using data to monitor markets, build opportunity pipelines, and develop growth strategies.
  • Proficiency in cold calling and influencing referrer groups.

Desirable:

  • Experience in the private healthcare sector.
  • Tertiary qualifications in Business, Marketing, or Health.
  • Event management experience.

This is a full-time position.  An open driver’s license and access to a personal vehicle are required. Remuneration will be based on experience and skills.

Benefits

Professional Advancement: Recognition and Professional Development. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

Ramsay Rewards: Access great deals at over 100+ major retailers

Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.  

Make a Difference: Make a meaningful impact on the delivery of quality healthcare services and contribute to exceptional patient care. 

Ramsay Way Culture: Join a team dedicated to 'People Caring for People,' fostering a positive, supportive and inclusive environment.

About Us

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1964.

We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

Requirements

  • Must provide a National Police Check conducted within the previous 12 months
  • According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

For enquiries, please contact Taren King Koi, Doctor Engagement Manager kingkoit@ramsayhealth.com.au

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

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