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Level 1 Service Desk Engineer

4 months ago

Parramatta, Australia West Recruitment Full time

Competitive salary up to $65K + Super
Work with Cutting edge technologies
Exceptional team environment

Your New Company

West Technology has partnered with a large, national Australian distributor of data and electrical components based in North Western Sydney.

The company is looking for an experienced and motivated Level 1 Service Desk Engineer to their team. This full-time role will provide on-site support to over 300 national branches and over 2000 employees. The role offers a diverse workload servicing a range of offices and will be working with a multitude of different technologies.

This role will suit an efficient, customer-focused engineer looking to grow as the company continues to expand their national presence. Responsibilities will include:
•Delivering exceptional customer service support to a variety of environments.
•Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments.
•Liaise with a range of users, suppliers, software, and hardware vendors.
•Ensure end-to-end ownership on support requests, providing regular updates to stakeholders.
•Contribute to the upkeep of client documentation and knowledge base articles.
•Escalate to senior team members/leaders when required.

Your Skill Set:

The team is looking for a true tech enthusiast who thrives on tackling desktop, application and O365. Ideally, you’ll your attributes will include
•A minimum of 1 year of experience in a IT Support Role
•Experience with Office 365 / Azure, Microsoft Windows Server, Windows Desktop and Microsoft Active Directory.
•Strong verbal and written communication skills and professionally presented.
•Customer-centric approach
•Have the ability to work and perform under pressure in time-critical scenarios.

What's in it for You:
•Competitive salary to $65K + super
•A great working environment with a high performing team
•Profit sharing on offer for high-performing team members