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Case Manager Level 1

3 months ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Case Manager – Personal Injury | Sydney, NSW  

What if you could put the customer at the heart of everything you do?

Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing team in Sydney, you will be part of a fast-paced environment dedicated to providing outstanding service, strategic thinking, and claims support, specifically in the common law and recoveries portfolios.  

We are seeking a Case Manager who will be responsible for managing a portfolio of claims from inception to finalisation in accordance with relevant legislative, regulatory and Allianz requirements. The role will be responsible for maintaining a focus on strategic collaboration and case management, to maximise early resolution of claims and recoveries.

 You'll be responsible for

  • Proactive management of your own Workers Compensation claims portfolio from lodgement to finalisation.
  • Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
  • Ensuring data is maintained through correct data entry.
  • Maintaining a focus on strategic collaboration and case management at all times to maximise early resolution of claims.
  • Building effective working relationships with a variety of key stakeholders including legal representatives, medical professionals, and rehabilitation providers to drive successful outcomes.

 About you

  • Experience in a similar case management role within personal injury insurance (highly desired)
  • You will have the drive and interest to your customer focused experience and approach to grow a career in case management
  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
  • Solid problem solving and relationship building abilities
  • High attention to detail, excellent time management skills and the ability to adapt when changes occur

What's on offer?

  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life.
  • Work within a specialist area of the Personal Injury team where you will have stability and autonomy.
  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".  

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.