Case Manager Level 1

5 months ago

Sydney, Australia Allianz Australia Full time

As above

**Case Manager - Personal Injury | Sydney**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**The role**

The purpose of this role is to manage a portfolio of claims and deliver high quality claims management services so as to achieve return to work outcomes, while adhering to service standards and compliance requirements. This is a permanent, full-time role.

**You'll be responsible for**
- Ensuring customer service standards are maintained and responsibility taken for prompt resolution of issues/complaints.
- Maintaining regular contact with customers and/ or other stakeholders, in line with service standards ensuring they are consulted as part of the claims management process, informed of all key claim developments and aware of their obligations.
- Proactively managing claims, identifying, and managing return to work barriers on individual claims and implementing strategies to address these.
- Ensuring data is maintained through correct data entry.
- Actively contributing to the achievement of business targets and participate in departmental projects, as required.

**About you**
- You demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences.
- You have ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- You have the ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- You pay high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- You exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000Charlestown, NSW, AU, 2290

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 47079

**Position Cluster**:

- Non-Executive

  • Senior Case Manager Level 1

    1 month ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 1 - Personal Injury | SydneyAllianz Australia Services Pty Ltd is a leading insurance and asset management company that values diversity and inclusivity in the workplace. We're committed to creating a culture where everyone feels empowered to grow and develop their skills.About the RoleThis is an exciting opportunity to join our...

  • Senior Case Manager Level 1

    1 month ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 1 – Personal Injury | Sydney We're seeking a highly skilled Senior Case Manager to join our team in Sydney. As a key member of our Personal Injury team, you'll be responsible for managing a diverse portfolio of psychological and mental health claims from inception to finalisation.About the RoleManage a portfolio of psychological...

  • Case Manager Level 1

    2 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager Level 1 - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Life and Consumer Credit Claims (CCI)** - **Sydney CBD location - Hybrid Working principles apply.**: - **Permanent Position**: - **Specialised portfolio of CCI & Life claims** We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high...

  • Senior Case manager Level 1

    1 month ago

    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 1 – Personal Injury | Sydney   At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Senior Case Manager Level 1

    1 month ago

    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Senior Case Manager Level 1 – Personal Injury | Sydney At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Case Manager Level 1

    3 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney, NSW** **What if you could put the customer at the heart of everything you do?** Our Personal Injury division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing team in Sydney, you will be part of a...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney and Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers,...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...

  • Executive Level 1

    1 month ago

    Sydney, Australia Australian Government Full time

    Executive Level 1 - $116,418 - $132,777 - Woden, ACT, Brisbane, QLD, Melbourne, VIC, Sydney, NSW, Adelaide, SA, Perth, WA, Darwin, NT, Hobart, TAS The position involves driving continuous improvement in the delivery of shared services to a range of portfolio agencies. The work program includes a high level of active engagement with a diverse range of...

  • Aps 6 Level Case Management

    5 months ago

    Sydney, Australia HOBAN Recruitment Full time

    Are you ready to take your career to the next level? HOBAN Recruitment is excited to present an outstanding opportunity in Parramatta / Sydney for a skilled APS 6 Level Case Management professional to join our client, a prominent organisation dedicated to fostering positive outcomes in the Disability field. As an APS 6 Level Case Management expert, you will...

  • Case Manager Level 2

    1 month ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager Level 2 - Personal Injury | Sydney** **What if you could put the customer at the heart of everything you do?** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to...

  • Case Manager Level 2

    5 months ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Case Manager Level 2

    2 weeks ago

    Sydney, Australia Allianz Australia Full time

    **Case Manager Level 2 - Personal Injury | Sydney** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Case Manager Level 1

    5 months ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Case Manager Level 2

    1 month ago

    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Case Manager Level 2 – Personal Injury | Sydney   What if you could put the customer at the heart of everything you do? At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to...