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Senior Case manager Level 1

3 months ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Senior Case Manager Level 1 – Personal Injury | Sydney  

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The role

The primary purpose of this role is to manage a portfolio of psychological and mental health claims from inception to finalisation in accordance with both relevant regulatory and Allianz requirements, to maintain a focus on strategic collaboration and case management at all times to maximise return to work and return to health outcomes for claimants, consistently displaying initiative and leadership on a team and business level. 

You'll be responsible for

  • Managing a diverse portfolio of psychological and mental health claims for TMF government agencies.
  • Working in partnership with internal and external stakeholders meeting Allianz’s service principles.
  • Determining liability and timely assessment of treatment requests.
  • Appropriately documenting claims decisions.
  • Utilising claims management systems.
  • Developing and implementing claims strategies that deliver positive and sustainable outcomes.
  • Meeting key compliance and performance measures.
  • Coaching and supporting newer team members.

About you

  • Experience as a Workers Compensation Case Manager or other personal injury lines.
  • Experience or interest in managing psychological and mental health claims
  • TMF/Insurance for NSW experience highly regarded
  • You have excellent communication skills both written and verbal with a customer focused approach.
  • You have the ability to handle difficult situations and whilst resolving complex situations in a timely manner.
  • You are proactive with the drive to learn and develop skills.
  • You have excellent time management skills and the ability to adapt when changes occur.

What's on offer?

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".  

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

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