Customer Shift Supervisor

1 month ago

Tempe, Australia Ikea Full time

Job ID:

Date posted: 24/05/

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
$28.64 base hourly pay rate.
Above award rates and penalty rates (including Sunday and Public Holidays).
Leave entitlements 5 weeks Paid Annual, Paid Parental, Family & Community and much more.
24/7 access to our Employee Assistance Program for health and wellbeing support.
15% Co-worker discount.
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant.
Co-worker uniform provided.
Free Co-worker parking.
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand).
Bonus programme (where eligible).
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible).

What you need to know
This role is Permanent Full-time, 76hrs/fortnight.
The internal job title for this role Customer Coordinator.
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (from 8:30am to 10:00pm). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Customer Shift Supervisor your responsibilities will include, but are not limited to:
Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
Supervising the daily operation of the team to ensure a positive customer journey.
Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
Deliver training programs and workshops and provide co-workers with one-on-one support to secure competence, development and the achievement of learning objectives and department related goals.
Recording information accurately in the relevant systems to make improvements to the customers future shopping experiences.

As a Customer Shift Supervisor you are or have:
Looking to develop and grow within the business and take pride in your own development.
Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
Have exceptional attention to detail, problem solving, process improvement skills and able to remain calm and assertive under pressure.
Previous supervisory experience in a fast-paced, customer service orientated environment
Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
Proficient computer skills and an ability to learn about all technical aspects of the IKEA IT systems and tools.

We need people like you

At IKEA, work is so much more than a job. Come join us

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