Customer Service Supervisor

3 days ago

Tempe, Australia IKEA Full time

**Job ID**: 227019

**Date posted**: 08/02/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $28.64 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is permanent part-time, 60hrs/fortnight.
- The internal job title for this role is Customer Coordinator.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day (from 8am) and evening shifts (up to 10pm). You also have the availability to work alternating full weekends (both Saturday and Sunday).

**About this work area**

As Customer Service Supervisor your responsibilities will include, but are not limited to:

- Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
- Supervising the daily operation of the team to ensure a positive customer journey.
- Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
- Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
- Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
- Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.

As a Customer Service Supervisor, you are/ or have:

- Passionate about the customer experience and home furnishings.
- Able to remain calm and assertive under pressure.
- Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.
- Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.

**We need people like you**

At IKEA, work is so much more than a job. Come join us

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