Retail Supervisor

**Job ID**: 226107

**Date posted**: 31/01/2024

**Our team within IKEA**

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

**What you need to know**

Working at IKEA has its benefits and rewards:

- $28.64 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is permanent full-time, 76hrs/fortnight.
- The internal job title for this role is Sales Coordinator.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating full-weekend shifts.

**About this work area**

As a Retail Supervisor your responsibilities will include, but are not limited to:

- Supervising and coordinating the daily operation of the team.
- Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
- Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
- Encouraging the team to actively sell the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.
- Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
- Working closely with the Logistics team to ensure the Self Serve warehouse is always well-stocked, tidy and presentable.
- Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

As a Retail Supervisor you are:

- Passionate about people’s everyday life at home and home furnishing.
- Able to optimise sales through your knowledge of the IKEA product range, local market, and customers.
- Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
- Friendly and comfortable with connecting and interacting with people and enjoy working in a fast-paced environment.
- Comfortable with coordinating your team, setting priorities and delegating responsibility.
- Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
- Looking to develop and grow within the business.

**We need people like you**

At IKEA, work is so much more than a job. Come join us