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Strategic Account Manager

3 months ago

Sydney, Australia Carnival Australia Full time

Job Details Location:
Sydney
Category:
Sales
Position Type:
Full Time
Job Reference:
CAR/CAR/1811EX
Attachments:
JP_Strategic Account Manager - Holland America & Seabourn.pdf (PDF, 276KB)
Job Profile

Carnival Australia is excited to announce: We are hiring a Strategic Account Manager to join our Holland America and Seabourn Sales Team. This full-time permanent position will be based in the Chatswood district of Sydney will focus on enhancing Holland America and Seabourn's relationships with strategic distribution partners in the Australia and New Zealand region. As the primary point of contact for strategic accounts, this position is responsible for driving business development and organic growth through planning, training, and marketing support to meet our financial objectives.

First things first, check out what is on offer

  • Competitive base + super + bonus
  • Work life balance – 9 day (compressed hours) working fortnight with full time pay. Yes, that's a long weekend every fortnight
  • Offering a hybrid work model – 2 days WFH and 3 days Office.
  • Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more
  • Fantastic discount on cruises, onboard product launches, airline, and Hotel discounts through our partners.
  • Click to see more benefits

Key responsibilities will include but are not limited to:

  • Meet key performance indicators related to revenue targets by maximising sales and strengthening partnerships.
  • Develop and maintain strong business relationships and plans with HQ and State Managers for strategic accounts across Australia and New Zealand.
  • Collaborate with HAL/SBN marketing teams to design an annual marketing plan and calendar for each account, ensuring activities are timed for optimal returns.
  • Establish and facilitate regular training for product and sales staff to communicate unique selling points (USPs), itineraries, and product developments, and promote the use of key sales tools across networks.
  • Deliver regular account performance updates with critical metrics and benchmarks and collaborate with Sales & Marketing Analysts to develop supporting analysis and share information during cooperative activities.
  • Work with the Sales & Marketing Analyst team to find opportunities within accounts to address areas with weak demand.
  • Provide regular reports and presentations on strategic account performance, including weekly trading updates and monthly summaries for stakeholders.
  • Domestic and international travel as per the needs of the business.

About You:

You are an accomplished business development professional with a proven track record in the travel or hospitality industry, known for your strong communication and negotiation skills that enable you to establish strategic partnerships across Australia and New Zealand. With a strategic mindset, you develop and implement business plans aligned with company goals, collaborating effectively with marketing, sales, and analytics teams to drive growth. Highly organised and detail-oriented, you manage multiple accounts and projects efficiently while understanding market trends and customer needs, proactively identifying growth opportunities, and addressing areas of weak demand. As a dynamic leader, you thrive in fast-paced environments and adapt quickly to changing market conditions. You are results-driven, consistently meeting, and exceeding KPIs related to revenue and partnerships. Your collaborative approach fosters effective teamwork and stakeholder engagement, ensuring regular performance updates and comprehensive reporting. Ultimately, you are a strategic thinker and relationship builder, driving business success and long-term growth for the company.

To be successful in the role, you will have demonstrated:

  • 5 years recent experience in a Business Development and Sales role across multiple distribution channels.
  • Business management and planning skills, including financial expertise (forecasting and budgeting), marketing knowledge, and a keen eye for detail.
  • Capable of establishing and nurturing solid relationships with proficient negotiation and influencing abilities.
  • Demonstrated track record in creating and delivering sales presentations that effectively close deals.
  • Experience collaborating with cross-functional commercial teams to develop and achieve strategic objectives.
  • Thorough understanding of local businesses and market trends.
  • Intermediate skills in Microsoft Office suite specifically Excel and PowerPoint
  • Proficient in Salesforce or experienced with a similar CRM system.
  • Travel industry experience highly desirable
  • Flexibility to travel both domestic and internationally – up to 20% annual travel.

We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have a down to earth personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.

About Us:

Carnival Australia is part of the Carnival Corporation, the worlds' leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It's an exciting time to join the local team, with the resumption of cruising in Australia At Carnival Australia we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.

  • We at Carnival Australia promote diversity and inclusion and encourage applications from all backgrounds and communities, including Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community, and people living with a disability.
  • Suitable candidates will undergo background checks, which may include police checks, skills assessment/testing, and reference checks.
  • In setting expectations, there will be a two-stage interview at the Chatswood Sydney office or virtual.
  • Only approved recruiters on our panel will be engaged, and unsolicited resumes from agency recruiters will not be accepted.