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Guest Experience

3 months ago

South Durras, Australia The NRMA Full time
Job Description

What you will do:

A newly created position Reporting to the Resort General Manager, you will work with all departments, to drive improved net promoter scores and enhance our guest experience. You will have a passion for bringing exceptional experience to life and will filter this to all guests through leading the strategy for the activities department. You will not be shy to get stuck in, and display a hands on approach in the delivery of certain events and activities.

You will coordinate and build a profitable and sustainable events market (Leisure Segments) within the park and facilitate events (all market segments) with the support of the operations team during the event execution . Other key responsibilities include:

Create and develop programs which meet the individual needs of guests that create fun and engaging activities Surprise & delight conference/retreat/ and wedding VIP’s Provide monthly managerial reporting and process Assisting and supporting the hosting of a wide range of travel industry and media familiarisation visits Provide quotes, respond to queries and drive repeat leisure business Provide feedback in a timely manner from any recent Groups and Conferences business and respond to feedback - personally resolving guest complaints which may arise during their stay Assist in setting up & packing down of conference rooms and event spaces

And so much more

What you will bring:

Energy, pizazz and a glass that is at least half full - if not overflowing Relevant and extensive hotel/resort operational experience where initiative, organisational and advance planning skills are essential Evidence of a comprehensive understanding of Sales and Marketing, Conference and Banquets, Food and Beverage, Rooms Operations, Events and Cost Control Demonstrated ability to monitor and manage key business performance indicators and to implement and measure improvements without compromising quality of product. Outstanding guest relations and communications skills Ability to communicate to the resort team, to ensure an optimal guest experience First Aid & CPR Competent.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit 

Progressive flexibility, leave and well-being benefits to balance all of life's priorities  Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements  Discounts on all NRMA insurance products including car, home & travel  Grow or progress your career and move around the country or across the NRMA Group's business with us

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:

We made the 2022 AFR Boss Best Places to Work List  Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  Certified as a Family Inclusive Workplace  Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.