Food and Beverage Host

6 months ago

South Durras, Australia NRMA Parks and Resorts Full time

Company Description

NRMA Parks and Resorts is a wholly-owned subsidiary of the member-owned National Roads and Motoring Association (NRMA) - keeping people moving for 100 years. Our expanding portfolio of owned and managed holiday parks currently features 52 properties in iconic tourism locations around Australia. We are passionate about delighting our guests and creating opportunities for them to reconnect while discovering the great outdoors. We offer competitive employment terms and ongoing support from a culturally diverse, inclusive and welcoming team, embracing our company values that are built from our essence as a member-owned, profit-for-purpose organisation.

**Job Description**:
To provide efficient quality Food and Beverage services in line with park and NRMA standards to ensure the highest quality guest satisfaction levels at all times.

**Qualifications**:

- Experience in a restaurant and or previous customer service experience.
- Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds.
- Knowledge of and ability to maintain a safe and hygienic working environment.
- Ability to maintain control and composure in difficult situations..
- Internally motivated
- Current Responsible Service of Alcohol Certificate essential.

Additional Information
**Key responsibilities include**:

- Have a sound knowledge of all menu items including beverages.
- Maintain flexible and willing attitude.
- All staff should remember regular guests and where possible address them by name.
- Constantly check that all tables are set up correctly.
- To greet guests in a polite and courteous manner.
- To attend to all guests’ requests and to immediately refer any problems that they cannot deal with back to their immediate supervisor.
- Food and Beverage attendants present in a professional, neat and tidy appearance,
- At all times you are required to comply with the house rules.

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