Ict Operations Officer, Information Services

3 months ago

Canberra, Australia Australian Government Full time

Location: Barton, ACT

Application Closing Date**:Sunday 27 October by 11:30pm AEDT**

**Classification**

APS Level 6 ($94,715 - $106,438)

**Employment Type**

Ongoing & Non-ongoing (for an initial period of 12 months)

Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of extension up to a maximum period of two years.

A non-ongoing offer may result in conversion to an ongoing offer of employment, however this must occur within 18 months from the opening date of this advertisement.

**Flexible Work**

At PM&C we recognise the broad benefits of offering flexibility in how, when and where work is performed. We consider flexibility first from a starting position of ‘how can we make this work?’ and consider individual circumstances and operational requirements in making genuine attempts to establish mutually beneficial arrangements. Please reach out to the contact officer if you would like to explore what flexibility might look like for you, such as part time work, variable start and finish times or working from home.

**Who we are**

The ICT Operations team provides first and second level user support for ICT Services and supports the department’s back-end IT processes, infrastructure and networking, which enable the delivery of our services.

The Information Services Division (ISD) is responsible for the secure provision and support of ICT business services across PM&C, our Shared Services agencies and to the Prime Minister and Portfolio Minister Offices’. We are a seeking highly motivated and experienced individuals to join at the APS6 Level.

**What you will do**

The Information, Communication Technology (ICT) Operations Officer will report to the ICT Operations Manager and assist in the leadership and coordination of the IT Service Desk, IT Desktop Support and Departmental Switchboard team.

Some of the duties an ICT Operations Officer include the following:

- Assist leading a team, allocate work, resources and tasks and set work area priorities, develop strategies and evaluate business outcomes.
- Review and recommend continuous improvement strategies to ensure service delivery is optimised.
- Work collaboratively with internal and external stakeholders to meet customer needs and expectations.
- Provide high quality advice and customer service on ICT matters.
- Effectively lead, motivate and influence team resources to simultaneously meet a range of BAU deliverables and new ICT initiatives.
- Respond to general enquires and requests from internal and external stakeholders.
- Contribute and promote a client focused culture within the operational teams.
- Contribute to and drive change to achieve innovation and business improvement strategies for ISB.
- Communicate with influence when dealing with clients and stakeholders.
- Develop and maintain internal and external stakeholder relationships through improved customer engagement and business outreach.
- Support implementation and ongoing maintenance of IT Service Operations processes identified by the Service Management Team.
- Prepare correspondence and documentation suitable for stakeholders, including developing and maintaining process documentation and knowledge articles.

**What you will bring**

Information Services Division is seeking highly motivated individuals at the APS6 level to work in the ICT team.
- Ability to anticipate and respond to client and stakeholders needs and expectations.
- Demonstrated experience leading or working within an ICT operations team.
- Working collaboratively and operating as an effective team member across multiple teams.
- High standard of persuasive oral skills to communicate effectively with a wide range of people including External Service Providers, APS and contracted personnel.
- Tailor communication style and language according to the audience’s level of knowledge, skill and experience to educate, promote and encourage compliant behaviour.
- High level written communication skills to articulate IT fault rectification requirements, complete business mapping activities, report writing, and interpretation of business processes.
- Strong track record of effectively managing scope, risks and issues.
- Proven track record of efficiently prioritising completing tasks and ensure strong outcomes.
- Think analytically and enjoy problem solving.
- Proven ability to handle high-pressure situations and deliver excellent customer service.
- Ability to work effectively within a team environment.
- Commitment to continuous learning and staying updated with ICT trends.

**Eligibility**

**Security Clearance Required**

Negative Vetting Level 1 (Secret)

**How to apply**
- Your resume (maximum three pages)
- A ‘one page pitch’ telling us how your skills, knowledge, experience and qualifications make you the best person for the job and to perform at the relevant classification level.

**Contact Officer

  • Ict Security Advisor

    7 months ago

    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Danny Fleming- Job reference: - BBBH1388_1689732731 - Published: - about 1 hour ago - Startdate: - ASAP Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term...

  • Ict Logistics and Warehouse Officer, Information

    2 months ago

    Canberra, Australia Australian Government Full time

    Location: Barton, ACT Application Closing Date: Thursday, 28 November 2024 **by 11:30pm AEDT** **Classification** - APS Level 4 ($77,558 - $82,945) - APS Level 5 ($85,633 - $91,549) **Employment Type** Ongoing & Non-ongoing (Non-ongoing opportunity available for an initial period of up to 12 months) Where a non-ongoing specified term is offered, this...

  • Ict Desktop Support Technician

    1 week ago

    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675063495 - Published: - about 2 hours ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with...

  • Ict Desktop Support Technician

    4 hours ago

    Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675659031 - Published: - 1 minute ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with TSPV...

  • Ict Service Portfolio Officer

    4 hours ago

    Canberra, Australia Hudson Australia Full time

    **Due to the nature of the role applicants are required to be Australian Citizens.** The ICT Service Portfolio Officer will have a key role in setting up the section, assisting with designing, developing and building the Service Portfolio, catalogues, frameworks, and documentation. The ICT Service Portfolio Officer will be responsible for ensuring the...

  • Ict Training Officer

    4 months ago

    Canberra, Australia The Department of Parliamentary Services Full time

    **Employment Type**:Ongoing **Classification**: Parliamentary Service Level 6 **Closing Date**: 11:30pm AEDT, 8 October 2024 **The Opportunity**: The Department of Parliamentary Services (DPS) has an exciting opportunity for a talented Information and Communication Technology (ICT) Training Officer (Parliamentary Service Level 6) to play a fundamental...

  • Ict Service Delivery Support Officer, Information

    3 months ago

    Canberra, Australia Australian Government Full time

    Location: Barton, ACT Application Closing Date: Sunday,13 October 2024 **by 11:30pm AEDT** **Classification** APS Level 6 ($94,715 - $106,438) **Employment Type** Ongoing and non-ongoing (for an initial period of up to 12 months) Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of...

  • Project Support Officer

    7 months ago

    Canberra, Australia Cleared ICT Full time

    Location: - Australian Capital Territory - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Danny Fleming- Job reference: - BBBH1855_1706664605 - Published: - about 2 hours ago Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term...

  • Ict Support Officer

    1 month ago

    Canberra, Australia The Department of Parliamentary Services Full time

    **Employment Type**:Ongoing **Classification**: Parliamentary Service Level 4 **Closing Date**: 11:30pm AEDT, 18 December 2024 **The Opportunity**: The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 4 ICT Support Officer within Digital Customer Services Branch. The ICT Service Delivery section is a...

  • Aps5 Ict Administration Officer

    4 hours ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    Ignite is working with a federal government client seeking to hire an experienced APS5 ICT Administration Officer for a 12-month contract with a 12-month extension. You will be supporting electronic document and record management using Microsoft 365, MS Teams and SharePoint Online. The role also supports information management strategies, policy, and...

  • Ict Desk Side Support Officer

    4 hours ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    **ICT Desk Side Support Officer L1/L2** ACT location | Baseline required Initial 6-month contract with 2 6-month extension's Our Federal Government Department are seeking multiple ICT Desk-side Support Officer(s) to provide floorwalking support for the delivery of the Desktop One Windows 11 migrations. **Duties include**: - Ensure successful client...

  • Ict Hardware Technician

    6 months ago

    Canberra, Australia Cleared ICT Full time

    Location: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1874_1707261209 - Published: - about 6 hours ago Cleared are supporting the Intel Agencies are looking to speak to TSPV Hardware Technician for multiple...

  • Ict Asset Officer

    4 days ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    Ignite are looking to hear from ICT Asset Officer for one of our government clients. Reference Number: 366630 Citizenship requirements: Australian citizen Location: Australian Capital Territory As an ICT Asset Officer you will form part of a team who will provide support across the Agencies ICT asset management. This includes maintaining processes,...

  • Ict Procurement Officers

    7 months ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    Are you a skilled and motivated individual with a passion for procurement and contract management? We have a few exciting opportunities for ICT Procurement Officers to join a fast-paced and dynamic team. We are looking for multiple Procurement Officers in APS5, APS6 and EL1 Levels. **Duties include,** - Undertaking end-to-end procurement activities on...

  • Executive Director

    6 days ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH95611_1667956497 **Contact** Michelle Somlyay **Posted** about 6 hours ago Executive Director - ICT Service Operations - ** Initial 12-month contract + 12-month extension**: - ** Australian Citizenship is a requirement for this role**: - ** Canberra...

  • Ict Support Officer

    3 hours ago

    Canberra, Australia ACT Government Full time

    Are you looking for a job that supports ACT Public Schools and their teaching and learning outcomes? Are you an enthusiastic, driven, and proactive team member? If this sounds like you, Customer Engagement Services Branch under Digital, Data, Technology Solutions (DDTS) are looking for a positive team member who thrives on working in a fast-paced...

  • Aps 4 - Ict Service Officer

    2 months ago

    Canberra, Australia Australian Government Full time

    $76,277 - $83,274 + up to 15.4% Superannuation - Canberra - ACT, Enoggera - QLD, Williamtown - NSW **The Role** Are you looking for a challenge with a focus on providing quality ICT Services? Yes, then look no further! We are seeking a self-starter to join Defence’s ICT Service Centre (ICTSC) team. This position is within the Service Management Branch...

  • Ict Procurement Officer

    1 week ago

    Canberra, Australia Aurec Human Capital Group Full time

    We are looking to engage a skilled and enthusiastic **ICT Procurement Officer **to join our Federal Government client! One of our Federal Government Client's Teams facilitates ICT procurement processes on behalf of the business areas within the department and other agencies. The ICT Procurement Officer will be required to liaise with internal and external...

  • Ict Procurement Officer

    1 week ago

    Canberra, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **ICT Procurement Officer **to join our Federal Government client! One of our Federal Government Client's Teams facilitates ICT procurement processes on behalf of the business areas within the department and other agencies. The ICT Procurement Officer will be required to liaise with internal and external...

  • Aps 5 - Ict Service Officer

    2 months ago

    Canberra, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Canberra - ACT, Enoggera - QLD, Williamtown - NSW **The Role** Are you looking for a challenge with a focus on providing quality ICT Services? If yes, then look no further! We are seeking self-starters to join Defence’s ICT Service Centre (ICTSC) team. These positions are within the Service Management...