National Key Account Manager, Consumer

1 month ago

Windsor, Australia KUEHNE + NAGEL Full time
You will be part of our Sales + Marketing team, adding your consultative selling expertise + skills to the delivery of Business Growth. Your Role Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts at a country level. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives. To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio. To ensure understanding of all customer organizations and decision making processes. To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU’s To ensure compliance with the company's sales management processes and systems and ensures correct and timely updates in the customer relationship system (CRM) To monitor monthly performance against set targets, and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting). To ensure that account plan(s) are in place based on the Key Account Planning Process and template, and are signed off by the respective sales manager. To effectively hand over and transition new business into operations to ensure that customer requirements and the company's commitments are met. To conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery. Your Responsibilities
  • To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
  • To ensure understanding of all customer organizations and decision making processes.
  • To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU’s
  • To ensure compliance with the company's sales management processes and systems and ensures correct and timely updates in the customer relationship system (CRM)
  • To monitor monthly performance against set targets, and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).
  • To ensure that account plan(s) are in place based on the Key Account Planning Process and template, and are signed off by the respective sales manager.
  • To effectively hand over and transition new business into operations to ensure that customer requirements and the company's commitments are met.
  • To conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
Your Skills and Experiences

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