Workplace Experience Lead

4 weeks ago

Sydney, Australia JLL Full time

What this opportunity involves:

JLL is seeking an experienced and dynamic individual to join our team as an Experience Lead. In this role, you will be responsible for delivering exceptional client experiences across multiple sites, working with a leading premium beverages company. Your primary focus will be on providing authentic service experiences that strengthen the relationship between JLL, our client, and their guests. The successful candidate will play a pivotal role in creating a welcoming, safe, and productive workplace environment.

An Overview of the role:

Proactively build and maintain strong relationships with clients, ensuring their needs are met and minimizing escalations. Support the delivery of internal general services across different disciplines, including property, facilities, event management, and emergency preparedness. Adhere to client workplace guidelines to create a welcoming, safe, and productive environment. Build strong relationships with stakeholders and respond to feedback. Coordinate and deliver day-to-day operations and management of office premises. Maintain meeting room floors in a pristine and clutter-free manner and ensure rooms are set up ready for each booking. Utilize stakeholder relationships to identify opportunities for service expansion and promptly communicate them to the line manager for consideration. Collaborate with suppliers for catering, AV, and other services to streamline the offering. Continuously identify and implement improvement initiatives and provide client reporting.

Sounds like you? This is what we are looking for:

Excellent interpersonal and relationship management skills, with the ability to manage stakeholders and their expectations. Strong time management and project management skills, with the ability to meet deadlines and coordinate others. Previous experience in hospitality, hotel management, or high-end corporate concierge services. Prior experience in managing meeting room services is advantageous. Demonstrated experience in continuous improvement initiatives and client reporting. Professional and friendly corporate image with excellent verbal and written communication skills.

Please note there will be some heavy lifting/ manual handling involved in this role. You will also need to complete a pre-employment medical assessment prior to commencement.

What you can expect from us: 

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number THREQ339024.

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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