Technical & Product Support

1 month ago

Melbourne, Australia Allan Hall Business Advisors Full time
  • Work in the National Service Centre of a leading security wholesale distributor
  • Tech interest, drive, and curiosity about how products work > formal experience
  • Be part of a multi-billion-dollar, privately-owned powerhouse

Your New Company:
Join MM Security Group, Australia's leading security wholesale distributor, renowned for its customer-centric approach and nationwide presence. At MM Security, we value our employees by offering a generous profit-sharing scheme and ample opportunities for career advancement. Embrace a vibrant team culture where your expertise is celebrated, and autonomy thrives.

Find out more #MMSECURITY.

Your New Role:

  • Technical Support: Provide support for alarm systems, access control, IP CCTV, intercoms, and IP camera systems
  • Customer Engagement: Address technical enquiries and manage escalations from profit center locations across Australia
  • Problem Solving: Investigate product issues, identify root causes, and collaborate with manufacturers to deliver effective solutions
  • Product Knowledge: Test and assess new products, creating detailed reports to improve product understanding
  • Knowledge Sharing: Lead presentations and product demos. Maintain and enhance the technical knowledge base to support internal teams and customers
  • Location: Full-time role based in Clayton South, with Monday to Friday hours

 
About You:

  • Eager to Learn: You’re passionate about deepening your technical knowledge and understanding how products work – and why they fail
  • Curious and Analytical: You dig into the root causes of issues, finding long-term solutions rather than just quick fixes
  • Tech-Savvy: Surface-level knowledge isn’t enough for you – you want to know the "how" and "why" behind the technology. You’ve got a solid grasp of networking and IP principles, and you're ready to dive deeper
  • Creative Problem Solver: You’re detail-oriented and skilled at resolving technical challenges with innovative solutions
  • Customer-Focused: You communicate clearly, helping customers solve problems effectively
  • Team Player: Collaborative, patient, and empathetic, you work well with others to tackle challenges
  • Working Rights: Australian or New Zealand citizen/resident
  • Experience (desirable): Experience in tech sales support, especially within security/IT (CCTV, access control, intercoms) is a plus, but a strong technical mindset and willingness to learn are the most important traits

  
What You’ll Get:

  • Build your future: With ongoing training and support, grow your technical skills while working with industry-leading brands
  • Join a winning team: We’re customer-driven, tech-focused, and ready to dominate the market

 
We want only the best. If you’re excited about joining an industry leader and shaping the future, apply now  

Please note only successful candidates will be contacted for the next stage of the recruitment process. Thank you for your understanding.

  • Technical Product Owner

    6 months ago

    Melbourne, Australia AMP Full time

    Technical Product Owner If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Product Support Specialist

    1 week ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Product Support Specialist

    4 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Product Support Specialist

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Technical Product Owner

    7 months ago

    Melbourne, Australia AMP Limited Full time

    **_Job Title: Technical Product Owner - ** If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could...

  • Technical Product Owner

    6 months ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Product Design Lead

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Senior Product Designer Role at Culture AmpThis is an exciting opportunity to join one of the leading companies in Australia, Culture Amp, as a Senior Product Designer. You will work on our core Engagement reporting product, making employee engagement and experience insights available to all of our customers.Lead design end-to-end, from discovery through...

  • Lead Product Analyst

    4 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Technical Lead

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About the RoleCulture Amp is seeking a talented Technical Lead to join our Design System team. As a key member of our engineering organization, you will play a crucial role in shaping the technical vision and strategy for our design system.Your primary responsibility will be to drive continuous improvements to design system tooling, engineering systems, and...

  • Technical Visionary

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Culture Amp, a pioneering Australian company, prioritizes innovation and employee development. Our workforce is the driving force behind our success, and we strive to create an inclusive environment that nurtures growth and well-being.">Staff Engineer - Design SystemThis critical role calls for a seasoned Staff Engineer to helm the technical direction and...

  • Assistant Product Manager

    4 months ago

    Melbourne, Australia AMP Full time

    Assistant Product Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Technical Leader

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is a leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams. With a comprehensive dataset and people science, Culture Amp delivers innovative solutions for over 6,500 customers worldwide.Job SummaryWe are seeking an experienced...

  • Product Manager

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Lead Product Designer

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Senior Product Designer and Innovator

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Transforming Employee EngagementCulture Amp is a leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. We empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.Powered by people...

  • Assistant Product Manager

    4 months ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Senior Product Designer

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Empower Employee Experience with Culture AmpWe are seeking a Senior Product Designer to join our team at Culture Amp, the world's leading employee experience platform. As a key member of our product team, you will play a pivotal role in shaping the future of our core engagement reports.About Culture Amp:Culture Amp empowers companies of all sizes and...

  • Product Designer

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Creative Operations

    3 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • High-Impact Technical Leader

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Empowering employee experiences that drive performance and growth requires a strategic technical vision. Culture Amp's Design System team is seeking an experienced Staff Engineer to lead the development of our design system, Kaizen.Kaizen is a library of React components designed for efficient use across multiple teams. Your expertise in web platform...