Desktop Support
4 weeks ago
Our client sits within financial services.
Job DescriptionThe successful applicant will be responsible for:
- In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc).
- Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences (Keep up to date on emerging and competitive AV/VC technology).
- Ensure all office integrated conference rooms are kept in full working order.
- Comprehensive use of incident management system to properly document and escalate issues as they are reported.
- Adhere to incident management, problem management, change management, and knowledge management best practices.
- Proactive learning of current and newly released application.
The successful applicant will ideally possess the following:
- Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud.
- Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.)
- Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams , Zoom.
- Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.)
- Ability to utilize and troubleshoot web-based applications.
- High level of customer service orientation.
- Ability to handle conflict and difficult situations within a technical and customer support environment.
- Effective communication abilities and soft skills to work with all levels of personnel.
- Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations. with clients.
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