Night Concierge

3 months ago

Adelaide, Australia Hilton Hotels Full time

JOB DESCRIPTION

As a Night Concierge, you will be responsible for upholding and liaising with Food & Beverage department and maintaining high quality standards for the operations inside the hotel.

Join the Team at Hilton Adelaide today

Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What will I be doing?

You will work with your Team Members to deliver a high-quality service experience that exceeds customer expectations through the following tasks:

  •          To be fully conversant with all local, city and regional tourist services inclusive of tours, points of interest, restaurants, special events, transportation and other Concierge Services that guests expect of the Hilton Adelaide
  •          Ensure a consistently high standard of presentation is maintained for both the department and personnel
  •          Be thoughtful and intuitive, to anticipate the needs of our guests and to create moments of surprise and delight
  •          To take orders from each customer, correctly with a polite and welcome manner and to communicate efficiently with the Kitchen·         
  •          Ensure crockery and cutlery are cleared when finished and to replenish cutlery if needed
  •         Maintain highest standards of hygiene and quality assurance
  •         Utilise the Hilton ‘HEART’ model when dealing with service recovery concerns.  Apply the ‘Make it Right’ empowerment guidelines
  •         Any other reasonable duties as required by the Night Manager

What are we looking for?

Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members all-while liaising with departments. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  •       Conduct the movement of guest luggage, to and from the hotel and rooms ensuring all movements are logged accurately and the tagging procedure is followed
  •            Valet parking services ensuring all movements of vehicles are logged accurately and the vehicles are treated with the utmost of care
  •           Ensure grooming within the department is in line with hotel guidelines
  •           Ensure the cleanliness of the department including the storage area, car chute and lobby
  •           Any other reasonable duties as assigned by the Night Manager
  •          To ensure all systems and logs are kept up to date with accurate information and Hilton Worldwide standards are complied with fully

The Person Required Skills, Qualifications and Attributes

  •          Must possess current Responsible Service of Alcohol (RSA) Certification, providing Human Resources with a copy
  •       Previous work experience within Hospitality or Customer Service based is desirable
  •          Completed tertiary qualifications in Hospitality Management is desirable

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all

Benefits

  • Team Member only discount global and local Hilton room rates
  • Excellent work environment and culture
  • Access to Hilton University training, offering more than 2500 learning programs
  • Career development planning and opportunities

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