Client Services Account Manager
2 weeks ago
- Competitive salary on offer including individual bonuses
- Join a Global Leader: The Power of our Group sets us apart
- Build a rewarding career in a dynamic and collaborative environment
Peninsula Employsure isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach.
As the leading HR & WHS Advisory service, we empower over 135,000 clients worldwide to ensure that their livelihoods and their employees are protected.
As a Client Experience Account Manager, you'll play a vital role in ensuring our clients experience the full value of our services. You'll become a trusted advisor, building strong relationships and driving high levels of client engagement. This is a cross functional role in which you will work with a number of internal stakeholders across the client journey.
We're looking for someone who:
- Has strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Is a data-driven problem-solver with a knack for exceeding expectations.
- Thrives in a fast-paced environment and manages multiple priorities effectively.
- The ability to proactively engage, retain and grow a client base.
- Has excellent organizational skills and a keen eye for detail.
- Possesses experience with salesforce & excel.
- Understands what "delight and deliver" means even in the face of adversity
What You'll Do:
- Own assigned accounts, ensuring a seamless onboarding process and exceeding client SLAs.
- Become a communication pro – you'll be the go-to person for clients, providing exceptional service through various channels.
- Identify and re-engage clients who aren't fully utilizing our services.
- Develop and execute activation campaigns to boost service usage, resolving any underlying issues.
- Be a proactive problem-solver – identify trends related to low service usage and develop strategies to keep our client base thriving.
Why Peninsula Employsure?
- Dedicated career pathway with clear progression and regular performance reviews.
- Competitive salary and benefits, including annual bonuses, discounted health insurance, birthday leave and more.
- Ambassador's Club rewards loyalty with additional leave, upskilling funds, and more.
- Supportive and inclusive workplace culture focused on your personal and professional growth.
Curious to know more? APPLY NOW
Peninsula Employsure is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI+, people of Aboriginal and Torres Strait Islander origin, as well as people with disabilities.
*Please note agency submissions are not accepted for this role.
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