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Community Facilities Officer

2 months ago

Bankstown, Australia Canterbury-Bankstown Council Full time

Here at CBCity
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.
 
The role

Are you a customer centric individual? Do you go above and beyond for your customers and enjoy working in a team environment? Then this may be the role for you We are seeking such an individual to join Council’s Community Facilities Team.
 
In this role you will prioritise customer satisfaction by offering a comprehensive booking service for the community facilities managed by Council, such as halls and centres. The focus will be on providing end-to-end support for customers throughout the booking process and ongoing relationship management for our regular hirers.
 
This is a temporary, full-time position for 12 months, requiring occasional evening work.
 

Duties will include but not be limited to:

  • A key focus on the day-to-day management of Council's community halls and centres.
  • Responding to customer enquiries at one of our Customer Service Centres front counters by telephone and in writing within required timeframes.
  • Utilising Council’s facilities booking system to deliver this service.
  • Undertaking site inspections.
  • Demonstrating an ongoing high level of consultation and strong collaboration and communication with both internal and external stakeholders.

 
 
*For a full list of duties, please click here to review the position description.
 

You will have

  • A Higher School Certificate or equivalent experience in a relevant discipline.
  • A current Class C Driver's Licence.
  • Experience in community facilities booking service and/or facility management.
  • Proven ability to deliver quality customer service.
  • An understanding of community organisations and working with key stakeholders.
  • Proficiency in Microsoft Office programs.
  • Experience with a facility booking system is highly desirable but not essential.
     

 The salary range for this opportunity starts at $69,728 (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.
 
Click here to access salary information for all steps within the designated Grade
 

What’s on offer

  • An Attractive Remuneration Package.
  • Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
  • Contribute to making a positive impact on our community.
  • An investment in your professional growth, fostering continuous learning and development opportunities.
  • Access to our employee Health and Wellbeing Programs.

 
 For more information, please contact Chantelle Blackburn (Acting Team Leader Community Facilities) at chantelle.blackburn@cbcity.nsw.gov.au
 
 
To apply, use the 'Apply' button below to submit your application. Create a login using your email address and upload the following documents:

  • Resume; and
  • Cover Letter addressing the selection criteria outlined in the position description, and detailing your suitability for the role.

 
 

Applications close Wednesday, 8 October 2024.

 
 
CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.
 
 
If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au
 
 
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   
 
 
Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.