Guest Service Agent

4 weeks ago

Cairns City, Australia Signature Staff Pty Ltd Full time

Are you ready to be a part of a tropical haven?

Our client is dedicated to embracing an inclusive and supportive workplace culture where each team member is cherished and empowered to thrive. Join their team as they shape the future of luxurious accommodations along the Northern Beaches of Cairns.

About Us:

Our client is about to unveil its exquisite new holiday apartment complex located on the Northern Beaches, Cairns. We are in search of a personable and dependable Guest Service Agent (GSA) to join their expanding team. As the cornerstone of the guest experience, you'll play a vital role in crafting a warm and accommodating ambiance for both guests and visitors.

The Opportunity:

In the role of GSA, you will be the friendly face of their establishment, possessing warmth, professionalism, and efficiency. Your primary objective will be to ensure a seamless experience for their guests. From extending warm greetings to efficiently managing enquiries and reservations, you'll be instrumental in upholding our clients exemplary service standards.

Key Responsibilities:

  • Welcome and assist guests with a courteous and professional demeanor.
  • Handle incoming calls, emails, and enquiries promptly and effectively.
  • Manage reservations, check-ins, and check-outs utilising their RMS system.
  • Maintain a neat and orderly reception area.
  • Process payments and undertake various administrative duties.

Requirements:

  • Minimum 1 year of experience in a similar capacity.
  • Previous experience in the hospitality industry.
  • Dependable and punctual with a strong work ethic.
  • Approachable and amiable with exceptional communication skills.
  • Must be a Permanent Resident or Australian citizen.
  • Proficient in using RMS and Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to obtain a clear Police Check upon successful selection.

What's in it for you?

  • Contemporary work environment within a pristine apartment complex.
  • Pleasant work atmosphere fostering teamwork and collaboration.
  • Supportive management committed to your success.
  • Competitive salary based on experience.

If you're passionate about delivering outstanding service and crafting memorable experiences for your guest, we'd love to hear from you. Please submit your CV, a cover letter outlining your relevant experience.

Please note: As this is a long-term permanent role, we are only seeking applications from Australian Citizens or Permanent Residents. 

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