Service Continuity

1 week ago

Melbourne, Australia Australia Post Full time

Help us deliver like never before  

We’re looking for a Service Continuity & Recovery Lead to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

As our Service Continuity Lead, you will be responsible for developing, implementing, and managing comprehensive IT service continuity and disaster recovery strategies, plans, and procedures across the enterprise. This role is critical in ensuring the availability, resilience, and rapid recovery of our IT systems and services. You will regularly test, validate, and update IT service continuity and disaster recovery plans to ensure their effectiveness. You will have 2 direct reports in this role, so experience in people management is useful but not essential. 

You will collaborate closely with cross-functional teams, including IT Operations and Support, Information Security, and other business stakeholders, to establish and maintain robust IT service continuity and disaster recovery capabilities for the organisation. As part of this collaboration, you will also provide training, guidance, and support to IT and business teams on IT service continuity and disaster recovery practices. The Service Continuity Lead works closely with IT security teams to ensure the alignment of IT service continuity and disaster recovery plans with security requirements.

You’ll also   

  • Develop and implement IT service continuity and disaster recovery strategies, plans, and procedures to ensure the uninterrupted operation of critical IT services.
  • Conduct business impact analysis (BIA) to identify critical IT services and assess their importance to the organization.
  • Perform risk assessments and develop risk mitigation plans to minimize the impact of potential disruptions.
  • Collaborate with IT and business stakeholders to define recovery time objectives (RTO) and recovery point objectives (RPO) for critical IT systems and services.
  • Design and implement robust data backup and recovery solutions, including off-site and cloud-based backup strategies.
  • Establish and maintain redundant systems, infrastructure, and network configurations to ensure high availability and resilience.
  • Develop and document detailed disaster recovery plans outlining step-by-step procedures for recovering IT systems and services.

About you  

We are looking for someone who has great relationship building skills both inhouse and vendor to elicit support for recovery plans and testing regime. It is important to raise the profile of service continuity management across project teams. Having strong communication skills is a bonus as you will occasionally present in executive forums on risk profile and continuity preparation and testing. Being engaged in business continuity forums (BCI) and a willingness to understand industry movements is useful for this role.

You’ll also need   

  • Proven experience in IT Business/Service continuity, disaster recovery, or related roles, with a track record of successful planning and execution ideally in a complex IT environment.
  • Strong knowledge of IT infrastructure, systems, and architectures, including servers, networks, storage, and virtualization technologies.
  • Proficiency in conducting business impact analysis (BIA) and risk assessments to identify critical IT services and potential threats.
  • Experience in designing and/or governing data backup and recovery solutions, including backup software, replication technologies, and cloud-based backup strategies.
  • Solid understanding of recovery time objectives (RTO) and recovery point objectives (RPO), and the ability to translate them into actionable recovery plans.
  • Familiarity with industry frameworks and standards related to IT service continuity and disaster recovery, such as ISO 22301 and NIST SP 800-34.
  • ITIL v4 Foundation or ITIL Intermediate certificate in Service Design or Planning, Protection & Optimisation is advantageous but not required.

How we’ll deliver for you  

  • A hybrid working environment
  • Industry leading discounts and benefits package
  • Opportunities for career progression

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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