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Commercial & Packaging Quality Manager

3 months ago

North Sydney, Australia Ferrero Full time
Job Location: ​North Sydney​

Sydney

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

The role of Commercial & Packaging Quality Manager is responsible for the quality management in Australia & New Zealand from Plant gate to the Consumer. It is aimed to protect the consumer safety and improve the Consumer Experience and Consumer Satisfaction of Ferrero products by spreading and promoting the “Ferrero Quality Culture” and acting as reference point regarding quality topics. The role is responsible for the implementation and monitoring of quality and freshness improvement plans and other quality activities related to commercial logistics, trade, points of sales, and consumer service. 

Main Responsibilities:

  • Drive initiatives and strategies in line with commercial quality priorities and targets in order to maximize quality/freshness, work on the improvements

  • Manage monthly reporting on overall quality performance, monitor progress vs target for Freshness, Transit time (gate-in, gate-out), Value Chain Stock and Complaints

  • Act as the local point of reference for shelf-life optimization and harmonization

  • Work with Supply Chain to ensure the quality in commercial logistics

  • Plan and implement audits, collaborate on initiatives on optimization of stock management and execution of destruction activities on returned product

  • Work with commercial copacking team to ensure copacking activities quality compliance 

  • Drive relevant discussion with internal departments to resolve issues of unsatisfactory quality performance in trade, assist with forecasting to ensure quality and freshness

  • Contribute to packaging management activities, including supplier selection, vendor evaluation, and non-conformity management 

  • Manage the budget, operational call center, withdrawal/recall process, and other quality projects

  • Lead the local quality team and develop the team capabilities 

Who we are looking for:

  • University degree in  in food science or similar

  • Relevant professional background in food FMCG

  • Knowledge of the production techniques and quality standards for the food industry

  • Experience in line quality control of high manual production is essential

  • Strong analytical and solutions focused mindset

  • Good interpersonal and strong influencing skills, ability to work effectively in a matrix organization and with cross-functional teams

  • Experience managing a team is required

  • Advanced MS Office skills, SAP is preferred 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.