ServiceNow Solutions Lead

2 weeks ago

Canberra, ACT, Australia Fujitsu Full time

We Are Fujitsu

We use technology to make lives happier. As a global leader in technology and business solutions, we transform organizations and the world around us. With a long heritage of innovation and expertise, we continuously work to contribute to the growth of society and our customers.

**About the Role**

This role is responsible for leading client engagements and delivering ServiceNow solutions that align with business requirements.

This role is based in Canberra.

* Open for multiple locations across Australia

**Responsibilities and Accountabilities**

  • Leading client engagements, driving process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders. Ensuring technology design and solutions align with business requirements.
  • Working independently on engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
  • Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Producing high-quality customer documentation, including workshop materials, training materials, and solution designs with acute attention to detail.
  • Understanding the scope and commercials of customer contracts and managing scope increases during an engagement, keeping the customer and team informed.
  • Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
  • Supporting customer success managers in defining solutions and scoping, refining client vision into activities and estimates.
  • Identifying opportunities and influencing clients to adopt Fujitsu services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.

**Requirements and Experience**

  • Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
  • Experience across at least three of the following ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
  • Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
  • Proven track record in managing client engagements and building strong customer relationships.
  • High customer satisfaction scores and recognition for individual contributions to customer outcomes.
  • Experience in leading and managing complex client bids and proposal teams.
  • Ability to architect complex and innovative solutions that deliver client value.
  • Desired Qualifications:
    • IT Degree or relevant tertiary education in Computer Science.
    • ServiceNow certifications (CSA, CIS, ITSM, and at least one other product certification).
    • ITIL Foundation Certification.
    • Active AGSVA Security Clearance is highly desirable.
    • ServiceNow sales & presales accreditation in 2+ product lines is a bonus.
    • Additional certifications in ServiceNow Suite, and Project Management (Agile, SCRUM, Prince2) are advantageous.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality and promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation. Our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion highlight our commitment to an inclusive culture.
  • Career growth. We offer tailored career paths across our global organization to support your professional and personal growth.
  • Trusted by customers. We have an excellent reputation across the region and globally.
  • Best-in-class rewards. We provide flexible work, volunteering leave, and numerous other rewards and recognition programs.
  • Our values. We live our values of aspiration, trust, and empathy every day.

**Commitment to Diversity, Equity, and Inclusion**

As an inclusive employer, Fujitsu actively seeks to recruit diverse talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women, gender-diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with a disability, culturally and linguistically diverse people, veterans, Australian Defence Force (ADF), and emergency responders.

If you don't tick every box in this job description, please don't rule yourself out. Research shows that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity. If this resonates with you, we encourage you to apply.

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