Sleep Apnoea Consultant

1 month ago

Melbourne, Australia CLM Sleep Co. Victoria Full time

About Us :

An opportunity to join a high-paced and dynamic working environment in a multi-disciplinary setting awaits the right candidate. CLM Sleep is now looking to fill a part-time vacancy for it's Glen Waverley outlet located at the Glen Mount Medical Centre. The hours offered are Mon-Thu, 9am to 5pm with a view towards a full time capacity when the business requires it.

CLM Sleep is a dedicated Sleep Apnea Solutions provider that specialises in the diagnosis and treatment of Sleep Apnea. CLM is committed to helping people who are suffering from a condition known as Sleep Apnea, to sleep better and achieve good, quality sleep. CLM works with leading Sleep Scientists and Sleep & Respiratory Physicians to provide quality diagnosis and therapy for Sleep Apnea sufferers. Our Consultants are carefully selected and trained to comply with best practice industry standards. The clinical knowledge coupled with patient-centric care helps CLM work closely with patients to tailor a treatment most suitable and effective for them. This may include CPAP treatment, positional therapy, lifestyle changes or oral appliances. CLM corporate outlets are located across Northern Territory, Queensland, Victoria, South Australia and Western Australia.

About You :

The potential candidate should ideally possess:

  • Minimum 4 years work experience, preferably in a consultative or customer service role with at least 2 years of relevant experience within the sleep or sleep related industry would be highly regarded
  • Formal qualifications in Business/Management or similar or 3 years work experience in an executive or higher role, in a similar capacity
  • Experience working in pharmaceutical/health/medical industry, dealing with sleep apnoea products/solutions/services would be highly desirable
  • Ability to read sleep study reports, CPAP download reports and able to articulate clearly and informatively such information to patients
  • Knowledge of sleep apnoea products and solutions currently available in market and their various applications

Position Summary :

Reporting to the CEO, this role is responsible in assisting the CEO in the day to day operations of the outlet as well as provide consultancy service, advise to customers on OSA issues as a CPAP consultant and provide great customer service in line with CLM’s level and standard of exceptional service and operations. The role also requires the incumbent to be able to perform and facilitate the setup of sleep studies for patients in line with CLM’s product and service model.

Key Requirements :

Essential

  • Good written and verbal communication skills, ability to engage patients and customers in conversations that help to build an understanding of their needs
  • Self-driven to achieving a high-level of performance through commitment and efficiency in work processes with a sound analytical skill
  • Ability to work independently or in a team environment
  • Desire to lead with efficient time-management skills, an ability to multi-task and work under pressure coupled with sound organisational skills
  • Attention to detail, possess a calm and patient nature with a desire to help others
  • An ability to maintain a high level of confidentiality
  • Resourceful, mature and possess a positive attitude towards problem-solving

Desirable

  • Possess customer service or front line support experience in a team leader capacity, leading with a firm and assertive manner in ensuring processes and protocols are upheld and adhered to
  • Able to convey messages and information effectively and easily, listens attentively and seeks clarification when required
  • Focused on continual self-development
  • Demonstrate an ability to adapt to changes in work environment and social surroundings
  • Possess good communication skills with an ability to communicate with people at various levels

Job Responsibility :

Key role and responsibilities for the position includes:

  • Assist with the day to day operations of the Glen Waverley outlet including coordinating outlet operational activities, managing inventory and maintaining outlet display and condition
  • Carry out the range of services as prescribe by the CLM service model, as well as other tasks assigned within this position level, meeting financial and operational objectives as set out by the management
  • Help improve brand awareness in cooperation with the marketing department through sales promotion and educating patients on product knowledge and provide sound after sales service
  • Manage patient referrals and attend to customers in accordance to operational strategy and standard procedures, with some minimal travelling required for sleep apnoea studies setup in the absence of a rostered staff due to leave of absence/sickness/emergency

Job Functions :

Sleep Apnoea Consultant

Job Benefits :

On the job training will be ongoing and industry specific training will be made available to the incumbent (if not already qualified), as well as personal development courses and training to improve and further develop the relevant skills required to be successful in this role.

CLM also provides career opportunities and growth avenues as part of its multi-disciplinary core value, encouraging all its employees to develop skills, knowledge and learnings relative to the industry and opportunities to utilise them as part of its patient-centric care where possible. The company also encourages its consultants to take pride and ownership of the positive difference they make in their patient's lives, acknowledging that their role is taking their patient on a journey towards their better self and becoming happier as a result of outstanding and focused patient care and treatment of their OSA issues.

Selling Point :

Dynamic environment, personal & career development, frequent patient interactions

Contact :

Mun Whye Choy

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