Business Analyst | Retail Delivery | 12 month fixed-term contract

2 weeks ago

Bendigo, Australia Bendigo and Adelaide Bank Full time

The Team

In Retail our Customers are at the forefront of everything we do, and the Retail Delivery Team was formed to support the Retail network with the aim of creating excellent customer engagement, an efficient and digitised experience, and drive performance. Retail Delivery will ensure consistency, transparency, agility, governance and measurement across prioritised Retail initiatives and coordinate the cumulation of change from various transformational change programs and operations to ensure business readiness.

The four key areas of focus are:

Digitise sales and service to meet customer expectation Align and enhance workforce and distribution network Continue to grow deposits and lending Ensure sustainability of Community Bank and continued social purpose.

This is an exciting time as we utilise our proven capabilities to work towards our Group, Divisional and Retail strategies.


Your role

The Business Analyst will work with business SME’s and stakeholders to map, analyse, and document business processes and requirements and translate them into detailed business requirements. You will use your skills to work through business problems and elicit business requirements through techniques like “5 why’s”, business requirements workshops and process mapping among other methods and gather a deep understanding of current and future business requirements. These requirements will form the basis of work packets required to deliver improved business outcomes where you will utilise these skills and adapt to new business areas agnostic of current or future state technologies.

This role supports the delivery of change to the National Network and works closely with leaders in the Retail team and the Consumer division to help shape change and drive better customer outcomes and meet the needs of the network. You may also be required to work across concurrent projects that may cross multiple business divisions.

This is a 12 month fixed-term contract, full time position, where we are open to all locations with the ability to work in a hybrid working arrangement.


Your knowledge & experience

Solid knowledge of business objectives gained through deep analysis of process and business problems. Ability to effectively influence and lead multiple levels of an organization through functional boundaries. Strong communication skills, including prioritizing, problem solving and interpersonal relationship building Proven time management and organisation skills (must be able to prioritize workload and meet deadlines) Strong workshop management skills Process mapping Previous work experience in full systems development lifecycle Business analysis experience including experience with Business Process Re-engineering / improvement techniques (eg TQM, Six Sigma, Lean). Advanced PC skills (Visio, Microsoft word, excel, PowerPoint, project). Banking, Finance, or Retail industry experience.


About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart

Our time is now. We are challenging the status quo and we're excited about our future

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