Service Coordinator

4 weeks ago

Sunshine, Australia InLife Independent Living Full time
  • Focus on training and career progression
  • Base + Super + Salary packaging
  • Hybrid role - lead a team and support clients on shifts

Ready for the next step in your career in disability, but don't want to give up time with clients? We have got the job for you.  

Our Coordinator/Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Coordinators/Team Leader partner with clients to develop and manage care teams that foster the greatest sense of choice, control and confidence under the NDIS.

About Us

We're InLife. A not-for-profit disability support provider that specialises in working with people with frequent and complex support needs, including 24/7 assistance.

We build teams around every client, depending on each person's needs and preferences. We partner with people with any type of disability who want to live independently in the community (and we love to make that happen). That's why our coordinators/Team Leader are so important.

Our clients may have physical disability, acquired brain injury, neurological conditions, intellectual disability or autism. We're honoured that many of our clients rely solely on InLife for their essential support needs. Nobody else. Just us.

The role

The role of Coordinator at InLife is like no other in our sector  At the heart of this role is second to none client relationship management and creating amazing teams of support around our clients.  Together with our Client Service Managers, you will work with our clients in their homes or shared accommodation settings to develop and manage teams that support their goals.  This is a great role and team where you can build your career and leadership skills in our sector. 

Coordinator roles at InLife can look different across our clients - you may be managing a small caseload of individual clients in their homes, you may be managing a shared or unique supported independent living (SIL) home or in an apartment complex with up to 10 clients sharing some of their supports.

All our roles have a component of built-in support work - it's the way we maintain close relationships and connections with, and an understanding of, our clients' ongoing support needs.  The proportion of your time that will be spent “coordinating” and “on shift”  in these blended roles varies depending on the setting and clients you're working with.

You'll work as part of a close-knit team in your region in these really flexible roles.

What does the role involve?

This isn't your average coordinator role. Here's what you can expect:

  • Lead a team of InLife Assistants (disability support workers) to provide great service
  • Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
  • Work side-by-side with our clients to foster and promote positive outcomes
  • Collaborate with InLife's Client Service Managers to maintain client team rosters, recruit team members and guide them through induction (we hire teams to suit every client)
  • Provide ongoing support, mentoring and client-specific training for staff
  • Maintain client records and monitor funded support budgets, as required (don't worry, you'll be working with our friendly finance team for this)
  • Contribute to the continuous improvement of InLife's policies and procedures
  • Participate in our in-house on-call after hours coordinator roster
  • Working on shifts with the clients

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you. 

To do a great job, you'll need:

  • A successful track record in disability, health or community services, including having worked in direct client support and experience coordinating a team. This must include previous experience rostering and the use of record management systems
  • A passion for client focussed care and a collaborative approach 
  • Active listening skills and the ability to build meaningful relationships with clients and care teams 
  • Tech savvy and comfort with using and/or learning our cloud-based apps for things like rostering and incident reporting 
  • Well-developed communication skills – both in report/note/email writing and the ability to engage professionally with staff, clients and their families 
  • Confidence and energy to inspire and support other Assistants 
  • Relevant qualifications and/or experience in Community Services/Case Management (or equivalent)
  • Full Victorian driver's licence and suitable vehicle (don't worry – we reimburse you for your use). You'll be assigned to teams in a specific territory, which means some travel. 

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccination can be found on ATAGI website.

Benefits

  • Generous salary and benefits, with salary packaging available
  • Highly flexible working model
  • Positive and fun team

At InLife, diversity and inclusion is part of our DNA.  We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.  

We welcome and encourage applications from everyone and our hiring decisions will never be based on things such as your gender identity, disability, age, religion, ethnicity, sexual orientation or cultural background - because they simply aren't relevant to doing an awesome job (and you are protected from this kind of discrimination under Australian law)

We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we're all ears.

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