Customer Service Representative

1 week ago

Cairns City, Australia Avis Budget Group Full time

Description

Immediately hiring We are now seeking passionate, energetic and motivated people, like you, to join our growing Avis Budget Group enterprise. We’ll help you reach your full potential by developing, encouraging and rewarding you to maximize your earnings in a friendly and empowering sales environment.

About the Role

In this role you will be the face of our brand You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

Establishing customer car rental needs by actively listening

Review in detail ABG’s various add on’s and services as to determine what may best suit the customer

Communicate rental procedures and guidelines effectively

Complete rental bookings in a timely, efficient and accurate manner

Answering customer questions and inquiries

Perks you’ll get

Hourly pay + loadings + commission incentives

Wellbeing programme incl. life insurance + discounted health insurance + superannuation options

Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets , fitness classes , shopping discounts and much more

Employee discounts on car rental across Avis Budget Group

Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

Full training provided to help you achieve your goals & reach your potential

What we’re looking for

Applicants must have a full and valid driver’s licence

This is a full time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays

Ability to work in a fast paced environment while delivery exceptional customer service

Previous experience within retail, hospitality, customer service or similar roles

Ability to follow procedures and adhere to company guidelines and standards

Comfortable learning and using various computer systems to accurately input rental information

Who we are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

CairnsQueenslandAustralia

R0165587

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