Customer Service Representative

1 week ago


Melbourne City Centre, Victoria, Australia Probe CX Full time
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

Are you skilled in delivering outstanding customer service and interested in working on behalf of a government client? This opportunity is tailored for you

Key Information:

  • Casual position (038 hours per week)
  • Work hours scheduled Monday to Friday, from 8 am to 11 pm (full availability required due to rotating shifts)
  • Contractbased role starting at the end of September, currently extended until 30/6/2024 (with the potential for further extension)
  • Two weeks of paid comprehensive training covering systems and product knowledge on a fulltime basis
  • Hybrid work model involving both office and remote work
  • Australian citizenship required due to client specifications

Responsibilities:

  • Maintain uptodate knowledge of the Department's initiatives and programs
  • Assist callers in understanding program details, website usage, form completion, troubleshooting, and calculations
  • Meet individual and campaign targets and Key Performance Indicators (KPIs)
  • Ensure thorough completion of all transactions and accurate conveyance of information based on Department guidelines

Required Skills & Experience:

  • Proficient communication abilities
  • Effective problemsolving aptitude
  • Positive and proactive approach
  • Desire to excel in a fastpaced setting
  • Attention to detail, along with an administrative background

Company Culture & Benefits:

  • Multiple opportunities for career advancement
  • Incentive, reward, and recognition programs
  • Hourly rate plus On Target Earnings (dependent on achieving KPIs)
  • Casual dress code
  • Supportive, engaging, and interactive work environment

About Our Company:
Probe CX stands as a respected industry leader, specializing in premier customer service solutions spanning various sectors.

We are actively seeking dedicated and enthusiastic Customer Service Representatives to join our dynamic team, contributing exceptional support to our clients' esteemed customers.



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