Branch Supervisor

3 months ago

Gladstone Central, Australia Talent Right Full time

We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

  • Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
  • Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
  • Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
  • Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
  • Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
  • Complete all sales reporting requirements accurately and timely within ACL systems.
  • Develop comprehensive project plans, manage resources, and ensure successful project execution.
  • Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
  • Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

  • Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
  • Proven track record in achieving results and providing strong leadership.
  • General knowledge of welding processes and products.
  • Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
  • Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
  • Sales mindset with a love for helping people (colleagues and customers).
  • Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

  • Act with honest intent
  • Be a learner, not a knower
  • Embrace grit without ego
  • Serve with certainty
  • Build connected communities

What’s in It for You

  • Salary range: $70,000 to $80,000 per annum.
  • Additional benefits include a vehicle, phone, and potential profit share.
  • Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.

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