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Senior Case Manager Level 1

4 months ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Senior Case Manager - Sydney

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You’ll be responsible for

  • Always maintain a focus on strategic collaboration and case management to maximise return to work and return to health outcomes for claimants, providing coaching and support to facilitate the development of these skills in others and leading team and business projects to improve claim outcomes.
  • Make key liability decisions that are soundly based with demonstrable consideration to all relevant and reasonably obtainable information.
  • Build effective working relationships with a variety of key stakeholders, injured claimants, family members, legal providers, and medical professionals to drive successful outcomes, providing coaching and support to facilitate the development of these skills in others.
  • Maintain high customer service standards and effective relationships with key stakeholders, demonstrating extensive knowledge of the business, industry and the full range of our customers.
  • Assess claims for reasonable and necessary treatment and rehabilitation requirements, identifying trends to allow risk management and improvements in processes and recovery and return to work outcomes.

About you

  • Adhere to Diversity and Inclusion policy and principles and help create an environment of respect, collaboration and inclusion for our colleagues and customers.
  • Ensure, so far as reasonably practicable, the health and safety of self, colleagues, contractors and visitors by complying with the due care requirements as per WHS legislation.
  • Understand customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do.
  • Understand and adhere to all relevant policies and procedures to mitigate risks and compliance issues and take action to identify, report and resolve risks and issues, or escalate as necessary.

What’s on offer

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

TBC