Customer Support Representative

4 weeks ago

Marsden Park, Australia Uplift Recruitment Full time

Customer Service | Contact Centre | Multiple Positions

Join a fun and vibrant team providing support to customers over the phone for a technology focused market leader.

  • Guaranteed 38 hours a week (Monday - Friday)
  • Work-from-home flexibility after the first month
  • Paid training and ongoing support

Our client prides itself on creating products that cater to enthusiasts of outdoor activities and fitness, enhancing their exploration experiences.
  
As a Customer Support Representative, you'll play a pivotal role in helping their customers navigate technical issues with their products. Your responsibilities will include managing a high volume of interactions (calls), providing top-notch support, and communicating effectively.

What the role will require from you:

  • Provide high-quality support for a diverse range of products, addressing queries related to product performance and usage;
  • Skilfully handle various questions from customers through different service channels, including phone, email, and web interactions;
  • Efficiently use and keep the customers profile up-to-date to their CRM ensure accurate documentation of all customer interactions;
  • Communicate clearly and concisely with customers, breaking down technical problems into understandable language;
  • Maintain a comprehensive understanding of our products' operations, specifications, and capabilities to offer informed assistance;
  • Give valuable guidance to customers, advising them on the best product options and accessories to suit their individual needs.

What we're looking for:

  • Strong communicator capable of troubleshooting problems and delivering solutions in an easy-to-use language for a variety of different customer types;
  • Demonstrated commitment to delivering excellent customer service;
  • Active listening and problem-solving skills;
  • Positive can-do attitude
  • Punctuality, and strong attendance record;
  • Genuine interest in technology. 

What the company will offer you:

  • Work-from-home flexibility after in-office training;
  • Paid training;
  • Discounts on purchasing the company’s products;
  • This role has full-time hours employed on a contract basis, with transition into a permanent role based on performance and commitment.

  
Do you want to combine your passion for customer service with an industry that is on the rise? Apply now to be interviewed and become a part of a global team committed to excellence.

*Our hiring process is fast-paced, so if successful, you will be able to start pretty soon.

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