Customer Service Representative

2 weeks ago

Horsley Park, Australia Brickworks Limited Full time
Customer Service Representative Location: Horsley Park Employment Type: SA - Salaried Department: NSW BRICKWORKS CUSTOMER SERVICE SUPERVISOR Salary: Competitive salary +Great benefits +Permanent role Closing Date: 29/06/2024

We’re seeking a confident Customer Service Representative to join our team at our Brickworks office in Oakdale Industrial Estate, Horsley Park, NSW. 

You will be responsible for assisting in the development and growth of Brickworks as a front-line representative, while ensuring customer service policy is applied to each customer or potential customer. It is important that this role provides an exceptional customer service experience when interacting through our multiple channels.

Duties include but are not limited to:
•Provide quality service to both internal and external customers.
•Handle inbound calls to service a wide range of customers.
•Maintain detailed and current knowledge of the Company’s products and services.
•Ensure all sales enquiries are answered in a prompt and courteous manner.
•Coordinate appointments with clients for colour selection.
•Complete data Entry of orders, credits, returns and stock and pricing enquiries.
•Ensure delivery to schedule and quality.
•Administer customer order processing, accounting and warranty procedures. 
•Investigate and action any customer complaints.
•Follow up on product performance to ensure customer satisfaction.

Success Requirements 
•Availability to work weekends.
•Tertiary qualification in a related discipline. 
•Experience in Building, Design or Sales Industry preferred. 
•A personal focus and prior experience delivering excellent customer service.
•Sound skill in collaborating and interacting with others. 
•Proficient skill in Microsoft Office.
•Strong time management, administration

Why join us?

•Charitable Partnership: Proudly support Children’s Cancer Institute (CCI).
•Inclusivity: We value diversity and maintain an inclusive workplace.
•Family Support: Enjoy our company parental leave scheme.
•Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).
•Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
•Growth: Ongoing education, training, and career progression opportunities for all employees.
•Support: Access support programs for you and your family through our EAP provider.
•Discounts: Product Discounts are provided for staff and family and friends of staff.

Who we are 

Brickworks is one of Australia’s largest and most diverse building material manufacturers, housing some of Australia’s best-known building material brands. 

With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia and North America, being uniquely placed to service the demands of the building industry.

Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

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