Customer Care Representative

2 weeks ago


Marsden Park, Australia ActronAir Full time

'One team' that lives by the principles of family, customer, and continuous improvement & innovation:


  • You grow as we grow:
-
We keep it cool with great benefits and passion for what we do

ABOUT US:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984.

At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.


ABOUT THE ROLE:


Reporting to the Customer Care Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team on a full-time fixed-term basis for a 12-month maternity leave cover.


WHAT'S INVOLVED:

In this role you will be responsible for:

  • Process payments and purchase orders
  • Forward new business leads to the relevant Sales Account Executive for follow up
  • Provide relevant information to other teams to ensure customer deliveries are met on time
  • Log and monitor any authorised Goods Returns requests
  • Issue relevant documentation to customers as required
  • System Entry and Update
  • Ensure that all orders are accurately entered into the system per customer requirements and company policy
  • Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
  • Review production schedule report to confirm delivery dates for all orders

YOU WILL NEED:

There are a few essential tools you will need under your belt to be successful in this role:

  • Have a minimum of 2 to 3 years' experience within a similar role
  • Have worked with tradespeople is advantageous
  • Be positive, friendly, energetic and diplomatic with excellent communications skills
  • Be able to work with mínimal supervision and use your initiative when required
  • Have the ability to work under pressure and manage many and varied tasks simultaneously
  • High attention to detail and accuracy
  • High level of diplomacy with the ability to problem solve and resolve conflict
  • Be open to further training and education re our products, customer service and processes
  • Certificate III in Customer Service or similar qualification will be highly regarded
  • A working knowledge of mechanical concepts & working in the HVAC industry would also be an advantage.

WHAT WE ARE PROUD OF:

At ActronAir, we live by our core beliefs, sharing the values of:

  • One Team
  • Family
  • Customer Focus
  • Continuous Improvement & Innovation
We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.

Working at ActronAir, you will gain access to a wide range of benefits including:

  • A focus on wellbeing through our Employee Assistance Program and Wellbeing App
  • An inclusive and accessible working environment
  • Our Recognition Program and App
  • Countless opportunities to grow your career.
ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply.

You must have the right to work in Australia as this position is not supported by a visa sponsorship program.



  • Marsden Park, Australia Uplift Recruitment Full time

    Customer Service Representative - Join a Vibrant Team at a Technology Market LeaderAre you ready to be part of a dynamic team that provides exceptional support to customers in the tech industry? Here's your chance to join a fun and energetic group that focuses on helping enthusiasts of outdoor activities and fitness.Guaranteed 38-hour workweek from Monday to...


  • Macquarie Park, Australia Fresenius Medical Care Full time

    Fresenius Medical Care is known worldwide for our strong service culture, our commitment to patient outcomes and our outstanding clinical and product capabilities._ - Our people work with us because the work is engaging, we make a difference to people's lives and we have authentic leaders who truly care. As a company, we aim to not only achieve our quality...


  • Marsden Park, Australia Uplift Recruitment Full time

    Customer Service | Contact Centre | Multiple Positions Join a fun and vibrant team providing support to customers over the phone for a technology focused market leader. Guaranteed 38 hours a week (Monday - Friday) Work-from-home flexibility after the first month! Paid training and ongoing support Our client prides itself on creating products that cater...


  • Osborne Park, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Marsden Park, Australia ActronAir Full time

    **‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**: - ** You grow as we grow!**: - ** We keep it cool with great benefits and passion for what we do** **ABOUT US**: ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At...


  • Osborne Park, Australia Stryker Corporation Full time

    Why customer service at Stryker?:Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Osborne Park, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Marsden Park, Australia Asics Full time

    **Work options**: Hybrid 1 day per week from home Our Customer Service team is on a mission to find a collaborative and motivated Customer Service Representative to join the team! Reporting to the Customer Service Team Lead, you will be responsible for managing all queries from our Ecommerce customers. **So, what goes into making that happen?** -...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** Located in Macquarie Park 2113 with on-site parking 12 month contract - Paying $70,000 + Super + 10% Completion Bonus Supportive culture, offering solid training and induction programme **About the company** Work for a global healthcare company in eye care working and developing innovative devices and medicines to serve the full life cycle of...


  • Marsden Park, Australia Asics Full time

    **Work options**: Hybrid 1 day per week from home Our Customer Service department is growing! We have multiple opportunities available in our eCommerce and Wholesale Accounts team, where you will be responsible for providing exceptional support and case management to two of our key customer groups. Although no day is the same in customer service, we are...

  • Customer Service

    5 days ago


    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Leading Pharmaceutical organisation with a large global presence. - Recognised as an award-winning employer of choice with an employee recognition program. - Parking on site - Macquarie Park. - Supportive team, ongoing training, and development. - Permanent full time position. **About the company** Our client, a well renowned global...


  • Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service

    3 weeks ago


    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits** - Leading Pharmaceutical organisation with a large global presence. - Recognised as an award-winning employer of choice with an employee recognition program. - Parking on site - Macquarie Park. - Supportive team, ongoing training, and development. - Permanent full time position. - $70,000 - $75,000 + Super **About the company** Our client, a...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    Benefits Medical device global hearing organisation Training and development provided Supportive leadership creating a positive working environment Located in Macquarie Park 2113About the companyA global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients lives. Located in the centre of Macquarie Park, an...


  • Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...


  • Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...


  • Wetherill Park, Australia people2people Full time

    Convenient Western Sydney Location with parking onsite! - Offering up to $70K + super - Work for an industry leader **The Company**: People2people are working with the largest industry leader in building material distribution. Offering innovation and a range of solutions to their customers, the company is a trusted supplier and operates in all major...


  • Macquarie Park, Australia Healthcare Professionals Group Full time

    BenefitsLocated in Macquarie Park 2113 with on-site parking12 month contract - Paying $70,000 + Super + 10% Completion BonusSupportive culture, offering solid training and induction programmeAbout the companyWork for a global healthcare company in eye care working and developing innovative devices and medicines to serve the full life cycle of eye care...


  • Horsley Park, Australia Chandler Macleod Full time

    Chandler Macleod is seeking an experienced Customer Service Representative to join our client for a full time, Permanent Opportunity.This role will be responsible for being the first point of contact for inbound calls, responding to customer enquiries, taking orders and supporting the sales representatives.The duties of the role will include but not be...


  • Macquarie Park, Australia Page Personnel Full time

    Macquarie Park location - onsite parking and close to public transport - Fun, collaborative team culture **About Our Client**: As a Customer Service Representative, your mission is to deliver exceptional customer experiences while upholding company policies within the bounds of regulations. You'll be the driving force behind a service that's not only...