Level 2 - Application Support Analyst - LES- 7 Months Contract

2 weeks ago

Melbourne, Australia Civica UK Ltd Full time

Level 2 Application Support Analyst

With over 30 years of sector experience, we’re committed to putting people first and continually improving outcomes for citizens.

We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.

Our strength comes from our continuous investment in our people, culture and commitment to improving outcomes for citizens.

We take great pride in our exceptional team and our genuine culture that has shared ethos with the public sector – we want to make the lives of citizens, better.

We look for the people who share our values of Knowledge, Integrity and Action.

What does it take to become a Civican?

Working across our internal and customer environments, building robust solutions, and providing specialist engineering support needs all your natural superpowers to be at the ready.

You have deep and broad technical expertise across mature and emerging technology platforms.

Being a part of our Libraries and Education Business Unit, you will be providing ongoing support to the existing customers of Civica’s Software to increase usability.

You thrive on complexity, where opportunities to learn and teach show up every day.

We welcome your unique talents

Please apply for this role if it would make you excited to come to work every day.

Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box…)

You can demonstrate the following:

  • Experience in L2 Application Support via the front-end as an expert user.
  • Excellent customer service skills
  • Excellent troubleshooting and problem-solving skills
  • Outstanding communication skills (written and spoken)
  • You also have working knowledge of ITIL
  • SQL knowledge advantageous

A day in the life…

Our Level 2 Support Analysts are responsible for providing extraordinary customer service in line with the Civica Values. They provide application support for products and services produced by Civica in agreement to defined service levels.

This role will support the Education products, working in different modules like Student Administration, Timetabling, Attendance, Academic Reporting, Accounts Payable/Receivable, General Ledger, and many others. You will be working and interacting with fantastic customers and inspirational internal teams and leaders.

Your goal is to become an expert user/administrator in the Civica Education Suite system and working collaboratively with internal and external groups, assisting our customers to resolve any difficulties or questions when using our systems.

You understand the importance of record keeping, so will collate information and maintain up-to-date knowledge, documentation, and configuration records.

You will be supported by experienced teams in a hybrid work environment.

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. At Civica, we look after you. Here is what you can expect:

Career opportunities – we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

Flexible work – we have the technology and tools to support you to work home or come into our offices now and then to catch up and socialise with colleagues

We’re all different – and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning– there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice

Affinity Groups - Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, wellness, LGBTQIA+, race and ethnicity and many more.

Mental Health Champions - We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Apply for this job - Become part of something special

Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia

  • Level 2 Support

    4 weeks ago

    Melbourne, Australia Technology People Australia Full time

    **Calling all experienced L2 Support Analysts! We have your dream contract opportunity now available for a Windows Server Upgrade.** **This role won't last long & we want to hear from you!!!** **About the opportunity**: - Supporting an upgrade across their total staff headcount face to face - The upgrade is to 2011 OS on desktops & laptops - Experience...

  • Level 2 - Application Support Analyst - LES- 7 Months Contract

    1 week ago

    Melbourne, Australia Civica Full time

    DescriptionWhy should you Choose Civica?At Civica , our mission is to become the global leader in GovTech - developing software that aids in the provision of essential services to people worldwide. This is an exceptionally thrilling period for the company as we were acquired by Blackstone in November 2023. Our main focus is on delivering state-of-the-art...

  • Application Support Analyst

    2 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Initial contract until 2/11/2024 + potential for extensions - Melbourne CBD location with working from home options - Government Department **The Role**: **The Responsibilities**: - Provide level 2 & 3 technical analysis through multiple contact methods and tasks. - Triage incidents or tickets and assign them to...

  • Application Support Analyst

    4 weeks ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Initial contract until 2/11/2024 + potential for extensions - Melbourne CBD location with working from home options - Government Department **The Role**: **The Responsibilities**: - Provide level 2 & 3 technical analysis through multiple contact methods and tasks. - Triage incidents or tickets and assign them to...

  • Level 1/2 IT Support Analyst

    2 months ago

    Melbourne, Australia FourQuarters Full time

    6 Month Contract Role - Melbourne CBD Location - Flexible Working Available **About the role** Your role will include: - Providing Level 1/2 IT Service Desk support to staff across Australia - Ensuring all tickets are actioned in a timely manner - Performing regular system checks - Maintaining and updating system documentation as required - Ownership of...

  • Application Support Analyst

    1 month ago

    Melbourne, Australia Talent International Full time

    Initial contract until 2/11/2024 + potential for extensions Melbourne CBD location with working from home options Government Department The Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications. The Responsibilities: Provide level 2 & 3 technical analysis through multiple...

  • Application Support Analyst

    4 weeks ago

    Melbourne, Australia Talent International Full time

    Initial contract until 2/11/2024 + potential for extensions Melbourne CBD location with working from home options Government Department The Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications. The Responsibilities: Provide level 2 & 3 technical analysis through multiple...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    Initial contract until 2/11/2024 + potential for extensions Melbourne CBD location with working from home options Government Department The Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications. The Responsibilities:Provide level 2 & 3 technical analysis through multiple...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Manageditservices Full time

    Initial contract until 2/11/2024 + potential for extensionsMelbourne CBD location with working from home optionsGovernment DepartmentThe Role:The Government Department is seeking an Application Support Analyst to assist in unpacking technical issues (triage) of applications.The Responsibilities:Provide level 2 & 3 technical analysis through multiple contact...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Talent International Full time

    australia melbourne contract negotiable Initial contract until 2/11/2024 + potential for extensions Melbourne CBD location with working from home options Government DepartmentThe Role:The Responsibilities: Provide level 2 & 3 technical analysis through multiple contact methods and tasks. Triage incidents or tickets and assign them to appropriate...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Australia Profusion PAC Pty Ltd Full time

    12 month contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 12+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion is...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$35.00 - au$45.00 per hourOur client is a leading national retailer currently seeking a Level 2 Applications Support Analyst to provide support for store face technology. **Skills and Experience**: - Demonstrated experience and understanding of operational environment and processes - Intermediate to Advanced knowledge of...

  • Level 2 Support Analyst

    2 weeks ago

    Melbourne, Australia Peoplebank Full time

    Location: - Melbourne- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Priyanka Arora- Discipline: - General IT - Reference: - 258523Our client is a leading Supermarket retailer who are currently looking to expand their Technology Customer Platform team. They are currently seeking **5 Support Analysts** to work on L2 General Application Support...

  • HR Systems Analyst

    2 months ago

    Melbourne, Australia Ashurst LLP Full time

    **The Opportunity**: We have an opportunity for an experienced HR Systems Analyst to join our Brisbane, Ann Street or Melbourne team on an initial 7 month Fixed Term Contract basis. As a HR Systems Analyst, you will be responsible for the day to day maintenance and development of the HR Systems, including but not limited to supporting day-to-day operational...

  • HR Systems Analyst

    2 days ago

    Melbourne, Australia Ashurst LLP Full time

    **The Opportunity**: We have an opportunity for an experienced HR Systems Analyst to join our Brisbane, Ann Street or Melbourne team on an initial 7 month Fixed Term Contract basis. As a HR Systems Analyst, you will be responsible for the day to day maintenance and development of the HR Systems, including but not limited to supporting day-to-day operational...

  • IT Support Analyst

    2 weeks ago

    Melbourne, Australia Finite Full time

    Location: - Melbourne- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - AU$36 - AU$38 per hour + 2 days in office, potential extension- Reference: - CR/025612_1711328590- Contact: - Lennard Bernardo- Due to business requirements, our Local Government client is seeking an IT Support Analyst who can deliver Level 1 and 2 support in...

  • Level 2 Support

    2 weeks ago

    Melbourne, Victoria, Australia Technology People Australia Full time

    Calling all experienced L2 Support Analysts We have your dream contract opportunity now available for a Windows Server Upgrade.This role won't last long & we want to hear from youAbout the opportunity: Supporting an upgrade across their total staff headcount face to face The upgrade is to 2011 OS on desktops & laptops Experience upgrading from Windows is...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Hudson Australia Full time

    Great opportunity for a Level 1 & 2 Service Desk Analyst who is a self starter with a strong technical aptitude and a customer centric approach, to joing a highly technical and colaborative team on a 12 month ongoing contract, $45 - 50 /hr. Required is a proven track record of level 1 & 2 on-site support, Win 10, Office 365, SCCM. Great opportunity for a...

  • Application & Database Analyst

    3 weeks ago

    Melbourne, Australia Davidson Group Services Full time

    **About the Company** Davidson Technology are working with one of Victoria's City Councils to identify the main priorities for the community and achieve a shared goal. They are looking for a skilled DBA/ Application Analyst to join on an initial 3 month contract with scope for extension. **About the Role** As a Application and Database Analyst you will...

  • Procurement Analyst

    4 weeks ago

    Melbourne, Australia The Source Full time

    We are excited to be partnering with one of Australia's leading organisations to recruit an immediately available Procurement Analyst on a 3- month contract basis. This is an exciting entry level opportunity to be a part of a dynamic and growing organisation that values its employees and encourages their professional growth. **Responsibilities**: -...