National Team Lead

1 week ago


Toowong, Queensland, Australia Data#3 Ltd Full time
Manage Field Services

Drive the value of the Field Services business in the market. Ensure the growth of the business and deliver exceptional customer service.

About Data#3 Ltd

Data#3 Ltd is an ASX200 listed company with $2.8 billion in gross sales. Headquartered in Brisbane, it has facilities across 12 locations in Australia and Fiji.

Data#3's culture is built on HEART values; Honesty, Excellence, Agility, Respect, and Teamwork. These values are integral to the company's work internally and externally with customers.

  • Provide revenue and cost forecasting to Data#3 teams.
  • Provide 'cost vs sell' analysis of existing and new Managed Field Services customers.
  • Support Field Services Practice and Presales as required.
  • Submit Proposal Review Board in SFDC when required.
  • Update Field Services commercials / rate card for each market as required.
  • Maintain high customer engagement and satisfaction.
  • Understand customer contracts.
  • Manage customer concerns and queries.
  • Participate in strategic account planning.
  • Develop and promote the Field Services team.
  • Coordinate and manage Field Services opportunities.
  • Manage sub-contractor resources.
  • Work with the Marketing team.
Leadership and Management

Manage Field Services resources recruitment, retention, and resourcing requirements.

Provide regular performance feedback.

Address performance and conduct concerns.

Manage staff administrative procedures.


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