National Team Lead
1 week ago
Drive the value of the Field Services business in the market. Ensure the growth of the business and deliver exceptional customer service.
About Data#3 Ltd
Data#3 Ltd is an ASX200 listed company with $2.8 billion in gross sales. Headquartered in Brisbane, it has facilities across 12 locations in Australia and Fiji.
Data#3's culture is built on HEART values; Honesty, Excellence, Agility, Respect, and Teamwork. These values are integral to the company's work internally and externally with customers.
- Provide revenue and cost forecasting to Data#3 teams.
- Provide 'cost vs sell' analysis of existing and new Managed Field Services customers.
- Support Field Services Practice and Presales as required.
- Submit Proposal Review Board in SFDC when required.
- Update Field Services commercials / rate card for each market as required.
- Maintain high customer engagement and satisfaction.
- Understand customer contracts.
- Manage customer concerns and queries.
- Participate in strategic account planning.
- Develop and promote the Field Services team.
- Coordinate and manage Field Services opportunities.
- Manage sub-contractor resources.
- Work with the Marketing team.
Manage Field Services resources recruitment, retention, and resourcing requirements.
Provide regular performance feedback.
Address performance and conduct concerns.
Manage staff administrative procedures.
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