Trainee Case Manager

2 months ago

Melbourne, Australia DXC Technology Full time

Job Description:

About the role

Our Trainee Program offers a step in the door to an opportunity to develop into a Case Manager. We provide customized training, rewarding salaries, and the support you need to launch your new career. This is a customer facing role in a rewarding and challenging environment.

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

The Trainee Program

You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

  • The life cycle of a claim

  • Medical treatment types and appropriate management

  • Payment of medical expenses

  • Weekly compensation entitlements

  • Return to work obligations, and how to facilitate early return to work outcomes

  • The legal side of workers’ compensation

  • Dealing with challenging conversations

You will spend time working in team developing the below skills;

  • Arranging medical examinations

  • Taking a high volume of client and customer calls

  • Assessing and processing payments to stakeholders

  • Developing case management strategies

  • Reviewing and monitoring treatment requests

  • Liaising with stakeholders (injured workers, employers, and providers)

Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

Applicant Requirements:

Do you have a background in customer service or medical administration? Or are you currently working in an insurance claims environment looking for a career change, or have you recently graduated in Law, Business, Nursing, Allied Health, Psychology? If so this could be the opportunity for you

Applicants must have:

  • Excellent interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners

  • Excellent communication skills – both written and verbal

  • Strong customer service skills and the ability to handle high volumes of phone based customer enquiries

  • Previous medical administration experience an advantage

  • Previous experience in the Insurance, Allied Health, Legal industries an advantage

  • The ability to work concurrently across multiple technology platforms

  • Strong analytical and problem solving skills

  • The ability to plan and organise work in a manner that ensures timeframes are managed

  • Ability to work within a team in an office-based environment

  • Sensitivity to issues related to people with medical, cultural and social needs

  • Be an Australian Citizen or Permanent Resident

You will provide needs-based services to people with work related injuries as well as be responsible for:

  • Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,

  • Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,

  • Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

About DXC

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University

  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

  • More time to do the things you love with flexible leave options, including purchased leave

  • Take time to give back with charitable and emergency services volunteer days

  • Well-being matters to us and our Employee Assistance Program is there to support you and your family

  • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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