Trainee Case Manager

2 weeks ago

Melbourne, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**About the Role**:
Our Trainee Case Manager position offers a fully-supported and structured training opportunity for you to start your career in Work Cover Insurance. If you’ve been thinking about a career change, new challenge, or you want to use your experience in a different way this could be the opportunity you’ve been looking for. Our tailored Capability Program for our Trainee Case Managers is specifically designed to build your claims knowledge and grow your confidence and industry expertise to empower you to effectively support injured workers in their claims journey - without the need to have prior industry or insurance experience.

At GB, we support and encourage internal career progression, whether your goal is to become a claims specialist or a future leader, we want to see you grow and succeed. We offer dedicated learning and career pathways and provide ongoing training for a variety of roles. We invest in our people through succession planning and have a number of mentoring and training programs available.

**Responsibilities**:
**Your responsibilities will include**:

- Providing a professional and customer centric Workers Compensation claims service through effective claims management
- Reviewing requests of medical/surgical treatment and assessing its reasonableness to help aid injured workers recovery where required
- Working closely with internal/external stakeholders, medical professionals and ORP’s throughout the injured workers recovery journey
- Working collaboratively with all stakeholders, such as medical professionals to facilitate positive outcomes which can lead to injured workers being able to self-manage their injury
- Reviewing and approving appropriate medical treatment and working closely with internal and external healthcare professionals as part of their journey to recovery.

Qualifications:
**We’re looking for motivated new team members who also have**:

- Previous working experience in a customer service-based role, especially in fields/roles such as (but not limited to) retail, hospitlity, health/medical services, employment services, social work and allied health
- Tertiary study within the Psychology, Legal, Social Work or Allied Health/Health Science disciplines (not essential)
- Strong telephone-based conversational/communication skills, administrative skills and ability to learn and use systems/databases
- Resilience
- Exceptional time management and organisational skills and the ability to prioritise your tasks
- Excellent communication and interpersonal skills, and a team-player attitude
- An aptitude for working within a dynamic, fast paced and challenging environment

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including Work from Home
- Paid Parental Leave
- Excellent working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**To apply**

If this sounds like your new career
- we want to connect Click on
- To be considered for this opportunity you must have right to live and work in Australia when applyin_
- g._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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