Customer Service Officer

5 days ago

Eagle Farm, Australia C056 APT O&M SERVICES (QLD) PL - AGN PASSTHROUGH Full time

The Opportunity

At APA, our purpose is simple: to strengthen communities through responsible energy.

We now have an exciting opportunity available for a Customer Service Officer to join our Customer Service team in Brisbane, Eagle Farm office on a permanent full-time basis.

Reporting to the Customer Service Centre Team Leader, the primary purpose of this position is to put our customers at the centre of everything we do.

Key Responsibilities

  • Respond in a warm and professional manner to telephone, email, business-to-business and web enquiries relating to the availability and connection of natural gas to new and existing residential, industrial and commercial properties, with a focus on accuracy and attention to detail.
  • Assist customers with general enquiries and always consider their perspective.
  • Establish and develop a rapport with builders, energy retailers, licensed gas fitters, and other repeat customers to maximise future connections to relevant Gas Networks.
  • Responsible for communicating with internal & external stakeholders to facilitate the gas connection process within the required timeframe.
  • Responsible for identifying, managing & escalating priority issues to ensure the customers’ needs are met.

Your background

  • Demonstrated track record delivering exceptional customer service.
  • Proven experience in handling incoming calls (in a customer service centre or similar environment).
  • Experience with managing difficult calls & complaints in a calm manner, as well as escalating issues when needed.
  • Intermediate to advanced level of skill working with computers, including knowledge of Microsoft Office applications.
  • Excellent inter-personal communication skills.
  • Service and results oriented. Able to work under pressure and meet targets and deadlines.

Working at APA

At APA we’re committed to fostering a safe and inclusive workplace where you can achieve your best. We’ll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life.

We employee more than 2900 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day.

We are APA

APA Group is a leading Australian energy infrastructure business.

We proudly own, operate and manage a diverse $27 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia.
And we own over 15,000 kilometres of gas pipelines which deliver energy to families and industry across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer centric approach means we understand our customers and their businesses offering reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers.

We prioritise sustainable outcomes so that APA, our people, customers, and communities can thrive – now and in the future.

Join our team and be part of Australia’s energy transition

We’d love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priorty. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

Role closes Wednesday, 9 October 2024. Role Reference Number JR1350

We will contact successful candidates after the closing date.

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